Office Concierge Reviews

Updated 28 May 2020

To filter reviews, or .
2.4
36%
Recommend to a Friend
40%
Approve of CEO
Office Concierge Directors Clifford Baker, Simon Cooney & Anne Marie Holland (no image)
Clifford Baker, Simon Cooney & Anne Marie Holland
64 Ratings
Pros
  • "My account manager Helena was extremely helpful and supportive(in 18 reviews)

  • "I started as an Elite but very shortly I got a static role in one of sites where I've spent 2 years(in 17 reviews)

Cons
  • "Account manager has only seen me once since i started(in 21 reviews)

  • "All of the elites get mistreated and they are the least paid workers in the whole company and their job is probably the hardest(in 13 reviews)

More Pros and Cons
  1. "Bad pay and non supportive higher management"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager 

    I worked at Office Concierge full-time for more than a year

    Pros

    Staff were good to manage

    Cons

    Lack of support from higher management. Expect you to take all the issues head on with clients. False promises to clients

    Office Concierge Response

    June 4, 2020HR Manager

    Thank you for your feedback on your time with us. We are pleased to hear that you enjoyed managing your teams on site as the Account Manager duties are predominantly people management and development. We are sorry to hear that you did not feel you had support from senior managers, in the Account Manager role there is an expectation that you come to the role with previous experience in people management which means that would have understanding of managing difficult situations. However, if support was needed there are escalation points for Account Managers to utilise, Client Service Managers and our Heads of Department. Your allegation that false promises are made to our clients is completely unsubstantiated and we refute this. As a business we work hard with and for our clients to ensure that expectations are met, a high level of service is maintained and our teams on site are supported. The OC Team

  2. "Super high turnover, poor staff relations"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Receptionist 
    Doesn't Recommend
    Negative Outlook

    I worked at Office Concierge full-time for less than a year

    Pros

    Good Salary Decent induction process (if you even have one)

    Cons

    HR Management Issues with Holidays/Sickness High staff turnover

    Continue reading

    Office Concierge Response

    May 21, 2020HR Manager

    Thank you for feedback on your time with Office Concierge. We are pleased that you had good feedback regarding your onboarding process and felt your salary was fair. However we are disappointed to read that you experienced issues with holiday and sickness and would welcome the opportunity to look into your specific query further. Please could you pass on the details of your complaint to our HR Manager via laurarouse@officeconcierge.co.uk. With regards to the rest of your feedback, all of our sites will provide different experiences as we have a wide range of clients, varying team sizes and diverse industries. We see this as positive as it means we can offer a range of experiences at all levels to our team members, we can match our employees’ skillsets with the site requirements and have the ability to use this to develop our employees. We work with our team members to develop a Personal Development Plan to ensure that each person is challenged and learning new skills. During the Personal Development conversations, we ask our team members about their experiences and if they feel there are specific skillsets or experiences they want to achieve, so we do believe you had every opportunity for your voice to be heard if you felt your experience did not meet your expectations. In relation to your comment on implementing certain things across the business, it is difficult to respond to this as it is such a broad statement. Again we would happy to look into this for you if you would like to provide more specific details to our HR Manager at the address above. Thank you for your feedback, The OC Team

  3. Helpful (1)

    "Do not work for office concierge."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Elite Receptionist in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Office Concierge full-time for more than 3 years

    Pros

    - nothing to say

    Cons

    -They will use you like a slave. -they don’t care about your well being - lie to you numerous amount of times -they are so fake the managers -steal your money or cheat you if you let them

    Continue reading
  4. Helpful (1)

    "Nothing positive to say unfortunatly"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Receptionist in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Office Concierge full-time for more than a year

    Pros

    I have nothing positive to say

    Cons

    No progression. Low salary. Unfair treatment. No benefits.

    Continue reading
  5. "Flagship Elite"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Elite Receptionist in London, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Office Concierge full-time for less than a year

    Pros

    Quite good pay Sometimes sites are very easy

    Cons

    Lack of communication Operations may send you to different sites e

    Continue reading

    Office Concierge Response

    February 4, 2020Senior HR Advisor

    Thank you for your feedback on the Elite position. All of our Elite members are given a selection of sites to train and cover at which have a diverse range of duties to ensure that our team members feel developed but not over stretched. We really want to hear more on where you feel there is a lack of communication so that we can look at this further. Please could you contact your Elite Managers or our HR Manager on laurarouse@officeconcierge.co.uk. Many thanks, The OC Team

  6. "Gained great experience but sometimes treated like a number"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Elite Corporate Receptionist 
    Recommends
    Disapproves of CEO

    I worked at Office Concierge full-time for more than a year

    Pros

    Worked for lots of exciting companies and travelled all over London

    Cons

    Account Managers! Inexperienced and dont really know how to managed you. Overall get treated like a number. Unless you are super hot then you go on their hot list and get treated extra special!

  7. Helpful (1)

    "A good first experience for if you want to be a receptionist"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Receptionist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Office Concierge full-time for more than a year

    Pros

    Friendly recruitment team Training and plenty of information before you start your new role

    Cons

    Long hours (at my specific site) Petty observations and complaints from OC

  8. Helpful (1)

    "Awful"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Construction Coordination in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Office Concierge full-time for less than a year

    Pros

    some great buildings to work in

    Cons

    Do not pay you last months full salary unorganised treat staff like a number

    Continue reading

    Office Concierge Response

    February 6, 2020HR Manager

    Thank you for your feedback on your time with us. We are pleased to hear that you enjoyed working with our clients and the buildings we manage. In regard to your comment on being disorganised, as you did not provide any further feedback on why you feel this to be the case it is difficult for us to respond to this point and wold welcome more information. We were disappointed to hear that you felt your final months’ pay was not paid correctly. Our HR and Payroll teams work very hard each month to ensure that all payroll queries are fully resolved. If you do not feel this has been the case or want to provide information on your feedback, then please contact our HR Manager via laurarouse@officeconcierge.co.uk. Kind regards, The OC Team

  9. "Disorganised and unprofessional"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Corporate Receptionist in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Office Concierge full-time for more than a year

    Pros

    Take it as a chance to start working in Corporate

    Cons

    Careless and incompetent Team leaders

  10. "Good experience, but very stressful and underpaid"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Elite Receptionist in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Office Concierge full-time for less than a year

    Pros

    You get to work in some very great establishments

    Cons

    Changing sites, sometimes 3 times a day, very stressful

    Continue reading
Found 158 reviews