Mitchells & Butlers Reviews

Updated Jul 27, 2021

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Found 1,246 of over 1,274 reviews

3.8
71%
Recommend to a Friend
83%
Approve of CEO
Mitchells & Butlers CEO Phil Urban (no image)
Phil Urban
355 Ratings
Pros
  • "high pay, flexible hours, breaks, family relationship(in 53 reviews)

  • "Ability to move to different pubs easy(in 52 reviews)

  • Cons
  • "Very long hours with little flexibility for time off(in 105 reviews)

  • "Only minimum wage is paid, poor for a large company(in 63 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 4.0
      Current Employee, more than 5 years

      Challenging and supporting

      Jun 28, 2021 - General Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There's so many brands that if one doesn't work for you there's opportunity to try something new. While you are doing well you are trusted to run the business as if it were your own (within brand restrictions) and there's plenty of opportunities to grow in your role. A huge team in Birmingham supports everything you need and will bend over backwards to help you out, from the IT guys, security, building maintenance guys, safety techs and even auditors. They are there to help not try to catch you out which has been my experience with previous pub cos

      Cons

      Sometimes the expectations can be demanding and during tough periods you will be asked to save money which in turn effects the work/life balance but that's the same with every pub company

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    2. 5.0
      Current Employee

      Excellent opportunities

      Jul 21, 2021 - General Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The best company I have worked for. Very supportive management at all levels, excellent career opportunities and they help to instill pride in our job.

      Cons

      Can be slow to react to new trends

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    3. 4.0
      Former Employee, more than 1 year

      Standard big company

      Jul 21, 2021 - Bar Staff in Liverpool, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Liked my manager, nice atmosphere in pub

      Cons

      Pressure on manager from above to cut hours, underpay, etc. etc.

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    4. 4.0
      Current Employee

      Great place to work

      Jul 21, 2021 - Operations Manager in Birmingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility Fun Mobile Support CEO

      Cons

      Poor leadership behaviours - not walking the talk

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    5. 4.0
      Former Employee

      Great Food and Great Service

      Jul 13, 2021 - Server/Bartender in Greenwich, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Excellent tasting food staff always greet with a cheerful manner

      Cons

      sometimes too cold and toilets can be messy from time to time with irregular cleaning

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    6. 5.0
      Former Employee, more than 8 years

      Good place to work

      Jul 20, 2021 - Head of Business Change in Birmingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good projects; good levels of investment

      Cons

      Lack of opportunities to progress in Technology

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    7. 4.0
      Current Employee

      Mitchell’s and butlers

      Jul 19, 2021 - General Manager in Wigan, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great location of pubs, beautiful gardens

      Cons

      Communication could do with being better, still a great place to work

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    8. 4.0
      Former Employee

      Serving tables

      Jul 20, 2021 - Server 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Tips were really good especially on a weekend

      Cons

      Sometimes you are micro managed

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    9. 4.0
      Former Employee, less than 1 year

      Varied projects to work on

      Jul 17, 2021 - Project Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good discount available for all outlets

      Cons

      Very office based, in the centre of Birmingham

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    10. 3.0
      Current Employee

      okay

      Jul 27, 2021 - Food Runner in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      decent pay, waitresses and shift managers are amazing people. Kitchen staff are great as well.

      Cons

      Don’t get the shift or amount of hours you wanted/were originally told

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