Kimpton Hotels & Restaurants Reviews
71% would recommend to a friend
(1144 total reviews)
Mike DeFrino
81% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Great culture – allows employees to be their true selves at work has a focus on growing and developing them – personally through self" (in 61 reviews)
Found 1,144 of over 1K reviews
Updated 20 Nov 2023
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- 5.0FEATURED REVIEW13 Apr 2023Dir. of FinanceCurrent Employee, less than 1 year
Pros
Great work -life balance with amazing benefits and a competitive compensation package. Management team truly cares about employees, training programs are top-notch. Since day one I was made to feel welcome and I am proud to say I am working for a company which values individuality
Cons
You may need to work late from home sometimes when the company needs you to but it is balanced with the ability to work from home.
Kimpton Hotels & Restaurants Response7moWow – thank you for the amazing review, we are so happy you’re loving your experience with Kimpton! We take great care in developing a positive culture for our employees and it warms our hearts to hear that it shines through in you.
- 1.014 Nov 2023Director of CateringFormer Employee, less than 1 yearWest Hollywood, CA
Pros
hotel clientele are usually great
Cons
bullying and workplace aggression and hostility is what made me leave.
Kimpton Hotels & Restaurants Response2wThank you for your feedback. Kimpton does not tolerate the type of behavior and environment you described, we take this seriously and aim to ensure a safe workplace for everyone. Please, if you feel comfortable, call our anonymous People + Culture hotline at (888)373-6014 to provide more details, so we can further investigate.
- 5.020 Nov 2023Server/WaiterCurrent EmployeeManchester City Centre, England
Pros
- exceptional management Great staff Great customers
Cons
Sometimes long hours Poor food options on late shifts
- 4.016 Nov 2023HostFormer Employee, less than 1 yearPhiladelphia, PA
Pros
The job is good, and the managers is great
Cons
The pay can be a little better, but overall great place
- 1.014 Nov 2023Staff AccountantFormer Employee, more than 1 yearBozeman, MT
Pros
not many that I can think of
Cons
worked in the basement or a room with no windows, hard grinding work, little pay, toxic work culture, ppl quit nonstop
- 4.06 Nov 2023Host/HostessFormer Employee
Pros
fun environment good coworkers just not for long term job
Cons
manager did bad with schedules
- 4.030 Oct 2023Area Marketing ManagerFormer Employee, more than 1 yearBoston, MA
Pros
Flexibility, creative control, got to work with multiple hotels.
Cons
Not a lot of guidance from professional marketers as how to scope the role.
Kimpton Hotels & Restaurants Response2wThanks for sharing! We're thrilled you enjoyed the flexibility and creative control. Your feedback is crucial as we enhance support for our team, aiming for clearer roles and improved processes. Your thoughts mean a lot in our continuous improvement efforts!
- 1.021 Jun 2023Staff AccountantCurrent Employee, more than 5 years
Pros
They do like to promote within, but that can lead to underqualified employees in management positions.
Cons
I worked for Kimpton before COVID and after. Their qualifications and standards have significantly decreased after COVID. Multiple department standards have gone to the wayside, and management does the bare minimum for their employees. The employees who work hard and try to be successful are dumped with an unmanageable workload due to managers who are not willing to do their share and complete basic tasks for their department. The Kimpton spirit is gone, and employees are confrontational with HR unwilling to step in and make changes toward a better Kimpton culture. Accounting took on most of the responsibilities while the hotels were closed during COVID, but now that occupancy is picking up, other departments are unwilling to reclaim the responsibilities that were once theirs, which has left the finance departments understaffed and overworked. I am extremely disappointed in home office for not providing properties with the correct guidance to recover from COVID. So much knowledge was lost when employees were let go during the pandemic, and home office has made little effort to provide training and support for their current employees.
- 5.018 Oct 2023Senior Revenue AnalystFormer Employee, more than 3 yearsSeattle, WA
Pros
Amazing People and great hotel perks.
Cons
Pay can be lower than what is expected of you but great learning and growth opportunity.
Kimpton Hotels & Restaurants Response2wThank you for your review! We're thrilled you appreciate your team and perks. We're committed to providing valuable learning and growth opportunities. We hear your feedback on compensation and have shared it with our Total Rewards team. Thanks for being part of our team!
- 1.018 Sept 2023Restaurant SupervisorCurrent Employee
Pros
Great coworkers and nice environment to work in.
Cons
Overworked for minimal hourly pay. Hotel management team is never on the same page and makes employees work life very unnecessarily stressful. Lots of empty promises from the director level but nothing ever is fulfilled. Upper management does not take care of their staff and only tries to screw others over for their own personal gain. You literally can't trust any upper management for anything.
Kimpton Hotels & Restaurants Response2wWe're sorry to hear about your experience with issues concerning workload, coordination within the management team, and unfulfilled promises. Your feedback is crucial in identifying areas that need attention, if you are open to sharing more so we can further investigate, please reach out to our anonymous People + Culture hotline at (888)373-6014.
Kimpton Hotels & Restaurants Reviews FAQs
Kimpton Hotels & Restaurants has an overall rating of 3.8 out of 5, based on over 1,197 reviews left anonymously by employees. 71% of employees would recommend working at Kimpton Hotels & Restaurants to a friend and 59% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.
71% of Kimpton Hotels & Restaurants employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Kimpton Hotels & Restaurants 3.1 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.