Hilton Employee Reviews about "low pay"
78% would recommend to a friend
(882 total reviews)
Christopher Nassetta
88% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Great team....... That's about it in this area I wouldn't waste your time working for this company." (in 182 reviews)
- "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" (in 299 reviews)
Found 882 of over 11K reviews
Updated 30 Nov 2023
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Reviews about "low pay"
Return to all Reviews- 3.024 Nov 2021Beach AttendantFormer Employee, more than 1 yearClearwater, FL
Pros
It was a fun physical job with interesting interactions with customers who always seemed pretty happy because they were at the beach.
Cons
The pay wasn't great and we constantly got rerouted to other departments that needed a spare hand.
- 1.019 Feb 2010Anonymous EmployeeFormer EmployeeMiami Beach, FL
Pros
Provided a solid training program for all LITs. You also were given great corperate liasons to help you transition.
Cons
The pay was absolutly horrible and they focused more on the line level jobs then in helping you manage.
- 1.019 Sept 2018ManagerFormer Employee, more than 5 yearsSalt Lake City, UT
Pros
Enjoyed my time at Hilton. My last year with the company was challenging with a change management.
Cons
After many years with Hilton, my last year was eye opening to the fact that growth was limited unless you moved to other cities. Since I wasn’t able to do that, I decided to leave after new management destroyed the team I was on. Hilton Salt Lake City Center has been a sinking ship for many years and people do not enjoy being there. That is why many people have left. Pay is low until you move up and even then raises are slow to be earned. You really had to fight for your raises. My specific property was a less than stellar experience so the only negative portion of my review is specific to the property. Hilton as a company is headed in the right direction.
Hilton Response6yThank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for us to educate management on the importance of mindful leadership. Please know your comments have been shared with leadership. Thank you again for taking the time to share your thoughts with us.
- 3.07 Apr 2017Anonymous ContractorCurrent Contractor, more than 1 year
Pros
Great people work here. Chris Nassetta is fantastic.
Cons
Compensation is way lower than competition Over work the employees and don't pay them fairly.
- 4.010 Mar 2017Guest Service ManagerCurrent Employee, more than 1 yearHonolulu, HI
Pros
Setting is a good work environment with a great team.
Cons
Dealing with guests that think they deserve everything comped or free. Not high enough pay to deal with the 'Diamond Monsters' and con artists.
Hilton Response7yThank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great work!
- 3.015 Oct 2015Anonymous EmployeeCurrent Employee
Pros
You get to work from home, good training to prepare you for the job, you have to know how to work independently.
Cons
Weekends and evenings is a must and the pay could be a little bit better. No prompting or screen for guidance.
2 - 2.05 Aug 2014Guest Service AssociateCurrent Employee, less than 1 yearDallas, TX
Pros
OnQ is a very good Property Management System and easy to use.
Cons
Working for Hilton was the goal I had while I worked front desk at a low budget independent property for many years. The hospitality industry will most likely make you hate people. Hilton was sadly no better. Low pay (around $10 with experience) for a lot of headache and stress. Standing all day, being busy juggling phones and dealing with cranky travelers who often yell and complain is no way to live. I had to get out.
2 - 1.07 Nov 2021Customer Service RepresentativeFormer Employee, less than 1 year
Pros
a pay check that is all.
Cons
They will fire youy for anything, quick training, and sales. it’s one big class and then they throw you out to the wolves.The pay is horrible. The hours are horrible you won’t have a life working here.
- 4.09 Aug 2021Front Desk ReceptionistFormer Employee, less than 1 yearTumon
Pros
Good Benefits! Fun working with the team. Room for growth and you can move to different departments.
Cons
Not much cons except the Base pay is low and might take a while for the raise.
- 1.07 Mar 2015Anonymous EmployeeCurrent Employee, less than 1 year
Pros
Employee meals, excellent discounts on hotel stays, a community of coworkers who are just as dissatisfied as you are but feel powerless to change anything.
Cons
Substandard wages and incentives; hotels less than a block away pay significantly more for the same positions. Hours are constantly, steeply cut for budgetary reasons, leaving the hotel grossly understaffed; one person present at the front desk/operating the phones for a hotel with 300 rooms. Essential job equipment such as computers and printers, and facilities such as elevators and guest restrooms are virtually nonfunctional, with no repairs or replacements in sight. Near zero supply budget for departments that work with guests directly. You will be asked to work off the clock. Management employs extensive investigation into non-specific complaints in order to punish employees but puts zero effort into positive recognition. Expect to receive hilariously contradictory orders regarding the minutia of your performance. ('Be yourself! But stick to an exact script!' 'Promise the guest you'll fix the problem immediately! But remember there's no staff or money in the budget to fix the problem!') Breaks are unpaid but mandatory. No holiday wage or bonuses, even if you work on the holiday itself. Zero respect for employee safety; security threats aren't taken seriously and emergency plans are non-functional. (Shooter response plan involves locking yourself in a room that no longer has a door!) Meanwhile, salaried/management positions enjoy newer equipment, higher wages, lengthy paid vacations, and zero accountability for their actions.
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