Enterprise Reviews

Pros

Good money for bring right out of school Improving your sales skills Meeting interesting people

Cons

long days physical labor customer service heavy

Pros

Fun workplace to be at

Cons

No cons it was a great job

Pros

I want to provide a comprehensive review, simply because a lot of the responses on Glassdoor are just short complaints that do not provide very useful information. But before I get into that, a little breakdown of my mindset going in to working at Enterprise: I knew it was not going to be my forever job from the beginning. I planned to stay for about a year to learn some broad-based skills and then move on to an industry in which I was more interested. A lot of people start working at ERAC with the mindset of only staying at the company for a few years, but it is absolutely an organization that has an "up or out" philosophy. If you're not willing to move up in the company, there's really no point in staying there because of how quickly people promote. If you're someone who doesn't have a problem committing a good portion of their career to one company and gaining significant financial benefits from it, then Enterprise is definitely a good option for you. 1) The People: If you ever decide to work for Enterprise, one of the first things you'll hear about the company is the quality of the employees. And while many of the ERAC mantras can be annoyingly repetitive (area managers and above frequently talk like they’ve been drinking the ERAC Kool-aid for a while), this claim is absolutely true. Enterprise hires some of the most driven, ambitious, intelligent, and genuine young people around, and they really are the strong foundation that makes the company successful. 2) The Leadership: Every single person above you was in your shoes at one point. Thus, they know what kind of garbage you go through with customers, how banal the job can be, and how exhausting it is transitioning from college (or another industry) to a 12-hour a day job. You won't see much of the higher-ups (regional managers and above) as they only pop in every few weeks to say some words of encouragement and check to make sure the branches look clean, but you will interact with your branch and assistant managers on a daily basis. Assuming they're good people and doing their jobs effectively, you will learn a lot from them while you're an MT. 3) The Skillset: You're going to work. A LOT. And you're frequently going to be working with customers who are...horrible people. Like for no reason. But through working with the large amount of people that you will (no matter how good or bad they are) you are going to gain extremely valuable skills to launch your future career - whether that's at Enterprise or somewhere else. Communication, sales, conflict management, strategic thinking, problem-solving; this is just some of what you're going to learn as an MT.

Cons

1) The Hours: Most reviews put this in the “Cons” section and it’s because it’s accurate; you will not have a work/life balance at Enterprise. The minimum expectation is 49 hours/week, which is actually what your targeted salary is based on. You will likely work around 55-60 hours/week, and your branch and assistant managers will work more. Branches are typically open from 7:30am-6:00pm, but most of us are there in the morning at 6:45am-7:00am to wash the cars in preparation for the day. Customers who come in at 6:00pm (and people absolutely will try to come in even if the doors are locked) can also hold you up for another 20-30 minutes. If you’re at an airport location or a flagship branch that is open every day, you will work holidays. If your branch is understaffed, you will not get a lunch. 2) The Work: You’re going to be doing the exact same thing every single day. Checking customers into cars takes up the majority of your time, and while the ability to constantly practice your sales pitch is pretty fun, you’re going to find yourself asking every single customer the exact same questions in an attempt to make conversation and keep up the perception of quality customer service. There’s also a lot of backend work to be done, such as calling customers to verify that they are still planning to come in to pick up a car, coordinating with body shop and dealership locations, and leaving voicemails for customers who picked up a car and haven’t returned it in a few days and now have a balance due even though their card declined. Oh, and don’t forget about cleaning the cars. 3) The Promotional Path: This is actually one of the primary reasons I left Enterprise. There’s very limited options to move beyond daily rental, and you’re really only able to do so after becoming a Branch Manager or above, which generally takes 1.5-3 years to attain. If you want to explore HR, business management, fleet work, or any other departments, you’re going to have to stick with the company for a number of years.

Pros

-Competitive environment with lots of accountability that will help build work ethic. -Lots of learning about proficient management that has proven success -Very helpful support staff and HR -Quick ability to get into positions of leadership -Somewhat good pay for someone fresh out of college who doesn’t know what they want to do yet but wants to work hard -You will have a lot of chances to meet people and build connection by providing excellent service backed by a brand like Enterprise

Cons

-Limitation to life outside work -Very strong sales culture - which can be positive in ways - but it can be a con for many people. The products are definitely something hard to be passionate about -Work can become everything -To get far in Enterprise, it is likely you will have to commute far at some point -Management where I worked all seemed to have huge holes in their personal live (lots of divorces sadly)

Pros

The best part of working at Enterprise, is truly the people. I’ve made life long friends since starting with this company and they all made coming to work easier! Enterprise sets you up for success, whether you choose to stay and move up with the company or take what they taught you else where. If you can make it to Branch Manager, the doors that open up for you are endless (outside of Enterprise).

Cons

The biggest drawback is the work/life balance aspect. When you are fresh out of college and wanting to grind your way to the top, you’re able to sacrifice a little bit more. Once you get to a Manager level position though, the work/life balance does not improve. I’ve seen some Area Managers having to work weekends due to being short staffed or whatever the situation might have been. Upper management doesn’t listen to a word you say. They are on the outside looking in. You’re considered a “business owner” yet you have no control to run the branch how it should/needs to be run. After a while you start to see through the corporate bs. They try to sell you this pipe dream that one day you can work your way up and make hundred of thousands of dollars a year (100% true, but a 1/10,000 shot). You’re constantly told that “the grass isn’t greener anywhere else”, when in fact it is. As I mentioned in the “pros” section, Enterprise is a great place to work for a few years after college and build rapport, but take what you learn and go to another company.

Pros

- I’ve never looked back

Cons

I worked at Enterprise Rent-A-Car for a period of time, and unfortunately, it was an extremely unpleasant experience. The company made a lot of promises about opportunities for promotion, but it was frustrating to realize that these opportunities were entirely dependent on job openings. I saw colleagues waiting for over three years for a promotion that never came, which was incredibly disheartening. Additionally, the constant pressure to maintain a positive attitude and make cold calls was overwhelming. It was almost as if the company wanted us to force a false positivity to create a certain atmosphere, which created an uncomfortable work environment. The pressure was so high that it ruined my relationship with my family and friends. One of the most concerning aspects was the company's apparent efforts to create a false positive image online. As part of training, every assistant manager was asked to create a perfect Glassdoor review, which seems to suggest that the company was worried about their online reputation. This is very problematic because it means that potential employees may be misled by these reviews and not fully aware of what the work environment is like. To be honest, I don't think I learned any valuable management skills during my time at Enterprise Rent-A-Car. Instead, my role felt more like that of a glorified taxi driver or delivery driver dropping off cars to customers I barely interacted with. I would not recommend this company to anyone who is looking for opportunities to develop their skills or to have a fulfilling job experience.

Pros

With all of enterprises short comings some how they tend to hire great people that you’ll get along with.

Cons

The turn over rate is high. Very high. Your starting pay is 57k which isn’t bad until you realize you’re working 50+ hours a week. To break that down that’s 5 days of over 12 hour shifts. Not to mention an occasional Saturday. They will promise you quick promotions and they’re right. Because assistant and Branch manager drop like flys due to the hours and unfortunate pressure of day to day operations.

Pros

Some of the best people I’ve worked with in terms of having a laugh, not taking themselves too serious. Sales aspect isn’t awful I worked here a year - I feel like I gained many skills, especially the ability to adapt to ANYTHING.

Cons

The ‘training’ they say they provide doesn’t happen. You’ll work 60 hours per week. You often won’t get a lunch break. Dress code can be too strict - wanting a suit and tie can be a little difficult while washing cars Washing cars is not fun. The culture in the company - although while can be fun - can also be very toxic, cliquey and gossip ridden. It’s well known that people often sleep their way up the ladder sadly too. I’ve seen people go up without, but not many. Pay is not great for the hours you work.

Pros

Enterprise Rent a Car has amazing opportunities for career development. I have been in the company for just under 2 years and have received my second assistant manager position. The promote from within culture is great as it means the everyone in the team is supportive as they have all been in your situation. It is fast paced and a really enjoyable place to work. There is also great opportunities to increase your pay through monthly bonuses and commission.

Cons

The job does require long hours and can be challenging. If you are determined and willing to work, the benefits outweigh the cons.