9y
Thank you for your review. I'm glad you enjoyed the work environment, appreciated the competitive compensation, and approved of the software enhancements.
While not all managers are privy to financial details (WolfNet is privately held), the Company has experienced excellent growth year over year for the past five years. During the Great Recession, WolfNet grew 11% without any layoffs and with pay raises for every staff member each year. Currently, our growth rate as compared to last year (which was a record year) is the highest it's been in the past decade.
As you noted, WolfNet has recently made significant investments in software for sales, marketing, finance and related business automation. We purchased and implemented SalesForce, Pardot, Desk.com, FinancialForce, Chargent, Exactly, TaskRay, and Weekdone. We also renewed our licenses with Workfront, Docusign, Hireselect, and Bamboo HR. All software and consulting for the respective implementations were paid for with cash. With respect to marketing, we also upped our license with Pardot to include support for up to 100,000 customers/email addresses.
The primary purpose for implementing the new systems is to allow the Company to continue to scale its growth as efficiently as possible while providing a superior experience for our customers, staff members and vendors. While the cost for these systems and implementations are deep into six figures, the investments are well worth the time, money and effort spent.
WolfNet offers flexible hours for nearly every staff member based upon their individual needs. We offer earned PTO and while the general rule of thumb is to provide two weeks of advance notice for PTO, I am not aware of any manager recently declining any short notice PTO requests (life happens to everyone).
The business units do not currently offer telecommuting as an employment option due to the high levels of collaboration required throughout each day. Nevertheless, our tech department has greater flexibility in this capacity due to the type of work they do.
Some people feel that all companies they work for should offer a very high degree of flexibility on a daily basis, even without notice. We can appreciate this perspective though it does not work very well for a customer focused company like WolfNet. In the end, our goal is make sure our customer and staff member's needs are balanced.
On the note of feeling watched, in our experience folks generally feel that way only when they have something to hide.
Facts. 1) WolfNet has had reliable internet access at every conference and tradeshow it has attended in the past 15 years. 2) A minimum of 99% of all decisions made at WolfNet on a daily basis are made by Managers and staff members. 3) WolfNet does not assign laptops to staff members---we prefer work-life balance. That being said, work at work and then be at home. If anyone would like to use a laptop for work, travel, or otherwise, all they have to do is ask IT - there are a total of 16 laptops in the office. 4) There is a Company iPhone and iPad for testing. Today, and in part based upon your feedback, we added two Droid devices to the testing mix. 5) When asked for feedback, all managers and staff do their best to provide their perspective in the fastest, most efficient method possible for all involved. This includes yours truly, even if I need to break out my rusty design skills to help fill a knowledge gap.
Again, we appreciate the candor you expressed in your review. Open and direct feedback can only make us better.
If you or anyone reading this review has any questions or would like clarification, please feel free to email hrdept@wolfnet.com or call us directly at 612-342-0088.