New Grads Beware! - Account Executive TapMango Employee Review

2.0
1 Aug 2019
Recommend
CEO approval
Business outlook

Pros

Free food and snacks are available when wanted. Direct Team Leads are very good people to work with, and are focused on improving you to the best of their ability. HR is easily accessible, and are fast acting.

Cons

Overall, working at TapMango was a very negative experience for me. If you start here, expect very little to no training, and to be put on the phones right away. The product you are selling is incredibly confusing, as there are a multitude of features that you are expected to sell to a client without actually sounding like a "salesperson". Management does not give support, as they only track KPI's and do not factor in the quality of the numbers, nor how they were achieved. They only care that you hit those numbers. If you are struggling, expect to be given different advice each time you are spoken to. Even after implementing suggestions, management will not give you a chance to improve, and will instead come down on you right away and expect immediate results. Management is terrible at handling employees, and displays heavy favouritism. Inept handling of employees led to four new hires being fired in humiliating fashion in front of the entire company, with no acknowledgment by management until a week after. Communication from management is not forthright, they will mislead you, and go back on their word after multiple assurances. Software that the company utilizes to handle leads is flawed and they do not provide tools that allow you to succeed.

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TapMango Response
6y
It's unfortunate to see someone have an overall negative experience, and we wish you all the best in your next role. Here is our perspective; 1. Training and coaching- we have a sales training course and coaching style that we have been enhancing for the last 7 years, and it helped over 60 TapMango professionals, including members from your hiring class, hit and exceed targets every day. While we are always asking for feedback to improve training, we also ask that everyone takes personal responsibility to make the most out of training and take personal responsibility to show results from these resources, which our team is excellent at doing. 2. Sell without selling- it's true, we don't want our team to be salesy or pushy, ever. Our customers deserve a stress free experience when learning about TapMango and we have always achieved our sales goals without getting "salesy" as we call it. Once honing that style, our team really loves that style and never want to go back. 3. Confusing product- we are sorry to hear you found the product confusing. It is robust with many moving parts, but it's extremely easy to use and work with- we are very proud of what our software has to offer. 4. Favoritism- The TapMango team is filled with extremely tight friendships, and that is why we are careful that we don't let those friendships dictate any promotion or opportunity. The vast majority of our hires are not from inside connections, and we always measure promotions against objective numbers, kpi's, and get everyone's buy in to ensure objective treatment for everybody. We have every reason to want everyone to succeed, and if we displayed favoritism, it would be a terrible business decision, and a bad moral decision. 5. Our managers and team leads deserve more credit.. They have successfully trained and grew over 60 employees who are doing excellent work every day, and many who have been with TapMango since the very beginning.

Explore other reviews about TapMango

5.0
28 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Environment to learn, work hard and your effort will be recognized.

Cons

product behind the times, lack of marketing support

2.0
9 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Extremely relaxed culture, not that demanding, easy quota to hit, friendly management.

Cons

Honestly, it's a junk product. It's not needed. Everyone does it, including the point-of-sale systems that they integrate with. Horrible benefits, the worst of the worst, absolutely terrible.

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TapMango Response
2mo
Thank you for taking the time to share your feedback, and for your contributions during your time with us. We're genuinely glad to hear that you valued our culture. Creating a supportive, people-first environment is something we invest in intentionally, and it means a lot to know that comes through! While we understand this role wasn't the right fit, we're proud to stand behind the value our product delivers. Thousands of merchants trust our platform daily, and the revenue growth and customer retention results we've helped them achieve speak to a real and ongoing need in the market. We're always evolving our offering and how we support our teams in communicating it. Your comments about benefits and development are heard. We are committed to ongoing improvement of our total rewards package, and we recognize that supporting our Sales team with more structured coaching and development planning is an area worth continued focus. Thank you again for the honest feedback. We wish you nothing but success ahead.
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