Customer support needs to improve - Sales Manager Syntegon Employee Review

2.0
20 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Company benefits are still good- 401K matching is still great. Lots of smart people with long tenure work here.

Cons

Company needs to improve their customer support image- losing customers due to poor support. Since purchased by a private equity firm there is no real management plan to improve product line offering or improve customer support. Senior Management team is not stable- lots of turnover.

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Syntegon Response
2y
Dear colleague, thank you for taking the time to write your review. We appreciate your feedback. If you have specific suggestions for improvements, please contact your local HR manager. We wish you all the best for your future Brianna Gelhausen Human Resources

Explore other reviews about Syntegon

5.0
5 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Hybrid schedule, competitive pay, great company culture, supportive managers

Cons

No cons at this time

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Syntegon Response
3mo
Dear colleague, Thank you for your positive review - it’s great to hear that the hybrid schedule, competitive pay, company culture, and supportive managers have made your work at Syntegon a positive one. We appreciate you recommending us and are glad to have you on the team as a Customer Service Representative! If you have any suggestions or ideas for improvement, please feel free to share them with your manager or local HR. Thanks again for the feedback and keep up the great work! Best regards Jennifer Miller Human Resources Team
4.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nice people. Good boss. Great learning environment. Chill work place.

Cons

I don't have many honestly.

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Syntegon Response
8h
Dear colleague, thank you so much for your kind words and for taking the time to share your experience! We are truly happy to hear that you enjoy working with your team, appreciate your manager and feel that Syntegon offers a great learning environment – that means a lot to us! It is wonderful to know that after 3-4 years you still feel comfortable and supported in your workplace. Creating a positive and collaborative work environment is something we are deeply committed to, so your feedback is a great confirmation that we are on the right track. We look forward to many more successful years together with you in New Richmond! Best regards Jennifer Miller Human Resources
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