Entry Level CSM - Customer Success Manager Smarking Employee Review

- Culture: a group of mission driven people dedicated and passionate, also nice and fun! - Technology & products: one of the only of its kind - advanced data pipelining and ETL platforms to centralize and unify the parking industry's tremendous amount of real time data; ML algorithm based dynamic pricing engine - Smarking made it happen in parking for the first time after people talking about if for so long; SmartPass - flexible & digital parking with full integrations with parking access and payment systems - open the access to thousands of garages with your phone - Customers: Smarking works with leaders from commercial real estate, municipality, and parking management worlds, and the customers are absolutely amazing to work with - at Smarking we treat customers like team members!

We are a bit short handed right now and things can get busy - we need to continue the hiring!

Smarking has a very talented tech team. About a third of the whole team graduated from MIT, and a little less than a half came from PhD background. I feel very lucky to be surrounded by such a group of smart and hard-working people. In addition to helping build a continuously evolving product to solve a very tough problem (parking), I learn from our team members everyday. People here have various expertise, ranging from software engineering, machine learning, to transportation and public policies. People are willing to help and eager to learn from each other. Very happy to work here.

The open space sometimes causes problems when I want to focus on coding. Need some quiet rooms for that purpose. Also, some meetings can be shorter.