Pros
ServiceNow is chock full of the best and the brightest. Everyone is incredibly smart and hard working. An INCREDIBLE IT team that whips up cutting edge solutions in record time. Seriously, they're the best. If you work for ServiceNow, work for IT. Incredibly fast paced environment...which is good until it's bad (hello burnout).
Cons
The people team is pretty much a dumpster fire right now. During my tenure the existing CHRO left and a new one was hired...and then fired 2 months later (which of course caused a downstream exodus of leaders). While I'm glad they realized it wasn't a fit immediately, ServiceNow didn't have internal HR until 3 years ago so people systems are SEVERELY lacking with literally no leadership in sight. I've also truly truly truly never experienced so much workplace politics. I had to tip toe, bend over backwards, and even schedule separate meetings with two people who refused to get along. It was exhausting keeping up with who was fighting with who every week. This may not be the case in other departments but wow it was out of control within the People Team. The dept also skews older which isn't necessarily a bad thing in general (and I've been on other teams like this), except at SN I experienced age bias for being younger. It sucked and really made me feel like me and my ideas weren't valued. If the conditions on the People Team were different, I would have LOVED to stay with ServiceNow for several more years but ultimately decided that my mental health was more important than a paycheck.