Pros
- Do your job and go home kind of environment. This can be seen as positive or negative, since it doesn't allow you to develop and change processes, you will soon grow detached from the role and be there for the paycheck. No room for creativity in such a role.
Cons
- Management with no technical or managerial experience which rely on 'distorting' the truth in order to hire new employees and detain employees longer. - Lack of training, except the GCIA certification you will not have the support required for the role. While you will be on the frontline of customer service, the management will try to not claim responsibility for issues as much as possible. - The role is a mix of call centre and event management, most likely not what you signed up for. - Highly compartmentalised, each team throws the ball onto the next and tries not to claim responsibility. - You are only allowed to move into the available SOC positions, even if you have the skills other roles require. - Management keeps repeating the phrases 'The company cares about you' and labeling as negative anyone who disagrees with them. - Salary way below market rates. The 'pay review' is still on-going (1 year now). - Not a role to have a career or if you want to achieve more than just a paycheck at the end of the month.