Pros
Some of the employees are decent but they tend to leave once they realize that there are better options. One of the owners actually cares. He's been relegated to a lower role, though, with much less ability to make any worthwhile changes The COO is pretty good at her job, but is limited by ownership There's a good competitor right down the street
Cons
Terrible leadership made up of the owners of the company. The owners created Red Level ~15 years ago and try and lead with the same, often outdated, mentality they had during creation. The owners also don't let many of the others in leadership have much power, despite the fact that the others have good ideas at times. You'll do fine at Red Level if you suck up to leadership. This results in some really bad employees being retained for far too long which creates animosity with internal employees and the clients suffer. They tend to hire a lot of people who can BS their way past an interview but have very little technical or sales substance to them. They also have a small history of nepotism. Red Level ALWAYS wants you to work harder, not smarter. They love to remind you that you're salary and IT isn't a 40 hour a week job. Sure, but when you can fix the root cause to issues instead of always having "All hands on deck" emergency scenarios, people don't have to have a bad work life balance. Even if you're not on call, you're pretty much expected to respond to texts and emails outside of working hours. Red Level forces you to get certifications outside of your normal SME, with very little notice. They drop the ball a lot on their partnership levels and requirements with vendors like Dell and Microsoft which makes for a scramble to get certs (cheating is encouraged) in an unrealistic timeframe. The CTO likes to buddy up with people who share his political leaning. I'm not personally against his views necessarily, but people who are more left leaning might feel a little out of place around him. If you pretend to like his awful dad jokes you'll do just fine. The CTO has terrible leadership and management skills but because he's an owner and he's "working on it" things won't change. If you work at Red Level in a technical role, you report up to him - good luck. Oh yeah, he loves to micromanage so even if you don't report directly to him, expect he will be bugging you about what you're working on without actually checking the ticketing system or your actual manager. They love to remind you that Michigan is a right to work state and that they don't have to keep you employed. Too bad they don't focus this sentiment to the actual bad employees. They purchased a dev group a few years ago which was fairly expensive. Then, they didn't really have a ton of work for those people. Most have since left the company. They didn't pick up many great accounts in the purchase either. Word on the street is they had to halt raises shortly after ( I left before this happened). They literally stole the concept of a COVID-19 PowerApp from a then-client without giving that client credit. They have since attributed some of the credit to that client, who has since left Red Level due to this shameful ordeal. Pay isn't anything special. If you're joining on the helpdesk, you could go anywhere else and get the same pay and a less toxic culture. There's a divide (mostly caused by the CTO) between people on the helpdesk and the project team and it feels like a high school clique. If you're on the project team, there's a better company than Red Level just down the road that has a much better reputation. The main owner is very litigious, often threatening legal action over acts that don't justify it. His favorite thing to bring up is a non-compete. If you're currently looking for a job, would you want to take one where they'll threaten to sue you if you leave? They're behind where they should be with industry offerings. I didn't realize how far behind they were until I left. On the security side, they've barely scratched the surface and don't have the talent to compete. On infrastructure, they still largely depend on hardware implementation and have a very weak Azure offering. Compensation and benefits aren't very good either. They offer profit sharing, but it vests extremely slowly (100% over 5 years) and there's no guarantee you'll see any regularity of profit sharing disbursements. There's no actual 401k matching like most companies offer. Health care is expensive and the plans offered aren't anything great. They do offer bonuses based on performance but the payout is not worth the amount of time you'll have to dedicate to achieve it. There's very little career growth. They also like to play games where they keep you in a lower role but have you do higher level work. This keeps them from having to give you a raise. They take away perks without warning. They used to offer a Sam's Club membership but cancelled it without telling anyone. I didn't know my membership wasn't active until I reached the checkout. They also used to brag about their fully stocked kitchen for employees. Yeah, maybe there's a can of tuna and some bread, but not much else anymore. Red Level doesn't have strong values. I've seen them overspec and overcharge clients many times. They've also caused major service interruptions to their clients. Once a Red Level employee made a networking misconfiguration in Red Level's datacenter that caused numerous clients to be unable to work. They covered that one up with some vague email to the clients. In another case, a Red Level employee accidentally powered off the servers and at least one SAN in a rack which caused massive Exchange data loss and downtime. Then Red Level charged the client for all of the time spent trying to recover from this. Please note that I am fully aware of Glass Door's requirements to be truthful in my review and I am not embellishing in any way.