Good Personal Experience, but I Fear for their Future - Customer Team Recurly Employee Review

PRO TIP: Always read and digest company reviews “with a grain of salt.” When companies struggle to get good reviews organically, some leaders urge new hires to write glowing reviews on Glassdoor. Similarly when employees just have a bone to pick with fine companies, some try to mar the company image online. I trust that you are smart enough to spot the difference between those which are disingenuous and those which are genuine reviews—pay attention to that and to the common threads that you see.

 As for me—
 My personal experience was good: I had good team mates, good managers directly over me, and a positive career boost in the end. I waited a while after I left, taking time to collect my thoughts and write out this review. The PROs are heartfelt and the CONs are simple observations.
 // The team members are wonderful people. // I cannot underscore this one enough: the people I worked with (across my team and other orgs) offered help, showed gratitude, and exemplified human kindness. // Certain managers and VP’s are exemplary leaders. // Fortunately, I had a wonderful leader in each of my roles at Recurly. They listened to our concerns, they stood up for us when it counted, and they got into the trenches to lead by example instead of driving from behind. Unfortunately, this is not everyone’s experience at Recurly, but I can easily tell of many instances my managers/directors exemplified good leadership.
 // Hard work and dedication is (usually) recognized. // The #kudos channel gets a lot of use each week as people show their gratitude to one another for above-and-beyond work that exemplified the Recurly Core Values. It honestly felt great to be recognized in the channel or in the weekly company call. I received some bonuses, unexpected gifts, and public kudos across my time there.
 // Work/Life Balance was great in each role I had. // This experience certainly depends upon the team you’re on, the manager you have, and the type of work your team does. It’s not a consistent experience across the company, but you do have a measure of personal control over it. Recurly could let you run yourself ragged, but they will listen when you put your foot down: be your own advocate here.
 // The culture was pretty amazing when I first started. // Fun, energetic, a sense of adventure and liberty to be yourself: I loved the culture. I worked from home, had flexible time off, received awesome swag, and loved the buzz of the online culture we had. Meeting many in office was equally exciting. The company culture wasn’t terrible when I left, but I have to confess that the Recurly I left is not the same Recurly that I joined. It seems more “corporate” or rigid since the acquisition. This doesn’t taint my earlier memories of Recurly, though, and I’ll always enjoy the memories of my time here.
 // The talent at Recurly is second to none. // They are some of the best and brightest people I have ever worked with, and I count myself blessed for having rubbed shoulders with them. Several skills and talents I leverage today are a direct result of learning as I worked alongside them.
 // Always something fun and interesting going on. // Trivia nights, group “desk yoga” breaks, virtual events, games, book clubs, and a rotation of company meeting Hosts kept things fresh and exciting. I honestly could not join all of the things offered, but I enjoyed the ones I could.
 // Gotta confess that they sport some of my favorite colors. // Purple is just a rich and royal color. And their design team is second to none in using the colors, values, and imagery to convey all kinds of information across the app and website and marketing efforts. So much talent there, it makes my head spin. Recurly has some legitimately good swag that they send out regularly. I still use most of the gear they’ve sent me over the years.