Micromanagement - Clinical Interaction Specialist RSA Medical Employee Review

Hearing the feedback you have left is very concerning and disheartening. We should always strive to ensure employees feel valued and respected. We understand the frustration around adherence and hear your complaint often from employees that are not fully informed on how adherence is calculated. I would encourage you to sit with your direct manager so that they can fully explain how calculations are determined and the amount of time that is pre-built into the tracking numbers for lunch, breaks, bathroom, meetings and other time off of the floor. Sometimes a one-on-one meeting is needed to get the full explanation which might help in this situation. I would also encourage you to go to one of the TOMs or even the VP of Operations if your direct manager cannot give you a clear explanation. Every employee should fully understand how their work is measured. As for the last comment about sending threatening emails on bathroom use, I do not believe there was anything in the email that was “threatening” but rather apologetic about the majority of employees that the email did not pertain to and a plea for those employees that did not use the bathroom properly to have respect for the others in the office and the cleaning staff that has to deal with the issue on a sometime weekly basis. I’ve attached the email language to this posting response so that those reading your posting can determine if they felt it was “threatening” at all. While I understand it is very unorthodox to post internal emails sent to employees, I have a stronger sense of responsibility to be open in our communications. Email sent to all employees on 4/15/15: First, please let me apologize to the majority of our employees that this email does not pertain to but I am sending anyway as I must address with all employees. To the very small minority of employees that this does directly address, I wish I could address you individually and in-person as all employees should not have to receive an email discussing bathroom etiquette. There have been multiple complaints over the past few months regarding employees using the bathroom stalls as telephone booths. Apparently employees are going into the bathroom stalls with their cell phones and having conversations. Unfortunately, due to the volume of employees doing this, those employees who truly do need to use the facilities cannot and end up waiting their entire break time waiting for a stall to open up. Please refrain from using the bathroom for your calls and instead use the lunchroom, elevator vestibule, or first floor. While discussing the bathrooms, I must also address the cleanliness situation that has been an ongoing issue for us. We have the most amazing cleaning staff at any company I have ever worked with and I am appalled at the various situations that they face on a very regular basis. Our office space is such a beautiful work environment, I’m asking everyone to respect the space and those that work here. We have had multiple issues over the past few months but the most recent is that “aim” is difficult for someone in the women’s restroom. If you do not want to sit and you do not want to use the paper seat covers, I ask you to please have better “aim” or use bathrooms somewhere else. Our employees and especially our cleaning staff should not have to deal with what you leave on the floor on a weekly if not daily basis. It is a health issue, a cleanliness issue and most of all a decency issue so please stop.