Pros
The people. From interns to the previous leadership team, they were incredible, smart, and driven. They cared about the patients, respected each other, and made each other better. Sadly, current leadership has driven these people out and with them all of their institutional knowledge.
Cons
Everyone who joined PatientsLikeMe wanted to join a fast pace start up with a mission they believed in. The pace was not fast and exciting but rather confusing and unstructured. Projects are not based on what makes sense for the company but what will get them quick money or what leadership feels like doing in that moment. Changes to the platform used to be made to help the patient but that isn't the case anymore. There is no UX team and no one asks the patients what will actually help them. Current leadership has no idea what they are doing. They are not transparent with employees, patients, or clients and continue to misrepresent actual stats about the company. They will not listen or take advice from employees and all decisions are made top down. If you push back, provide advice, or ask for clarification you'll probably be looking for a new job. The PatientsLikeMe patient community is no longer cared for in the way they used to be and it shows with the number of active users. With the pace that people are leaving you will be forced to take on more work without a title charge or pay increase. Culture is nonexistent.