Great benefits but not worth the extra stress - Customer Experience Supervisor Old Navy Employee Review

3.0
27 Apr 2009
Recommend
CEO approval
Business outlook

Pros

Old Navy pays well compared to other comparable jobs within the retail world. Also they by far had the best benefit package for full time employees out of any retail job I have ever worked

Cons

At ON there seemed to be constant change in structure. During the 3 years I was there there were at least 3 different management structure changes within stores. You never knew if your job would still exist on a company wide level when you went to work.. There also was enormous amount of stress placed on individual management members while others were allowed to piddle and play all day. Essentially the business of the store is usually conducted by 2 out of the 5 or 6 members of management while the others just collect a check.

Explore other reviews about Old Navy

5.0
9 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Good clean and easy to work met a lot of new people

Cons

The hours where short but not as bad

2.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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