Pros
The pay can be good for entry career position Some colleagues are good, but all depends on which shift you are in.
Cons
-Very Poor PTO (64 hours per year, that's modern slave) -Micromanagement culture (Tip to management: Search Google why micromanagement is bad) -Long hours (usually, you'll be working 12 hours shifts) -You're expected to blindly follow documentation, even if it was written in 2016. -Company culture is very poor, you're not treated as a human, rather as a ChatGPT bot. -Everything you say, can and will be used against you. (Literally). -Supervisor with no human or management skills. (Tip to management: Supervisors should have good management skills, they should have soft skills to do the job and lead a group, tech skills only are not enough) -No career opportunity. You start as tech support, you die as tech support.