Pros
There is definitely room for growth at Jetblack, and I have seen many of my peers given amazing opportunities to be mentored by some really brilliant people. The startup culture of Jetblack, even though it is completely funded by Walmart, definitely allowed opportunities that people may not have gotten in larger and more traditional companies.
Cons
The company ramped up way too quickly and onboarded members at a furious speed. Myself and fellow Agent's were so busy with our work that we would have to ask to go to the bathroom. Given that the conversations were live between us and the customers, and we were expected to answer in record speed, there was no time to grab a glass of water. Our 15 minute breaks, required by law and rarely taken due to the workload, began getting assigned to us on an excel spreadsheet. If you missed it, you weren't allowed to take it. Things got so bad that 15 tenured Agent's quit within a month. Management bribed the leftover Agent's with American Express gift cards to take on more shifts. While work hours were never clearly labeled, if you come into work at 9:30 AM there is an unsaid expectation that you stay until 7:00 PM. The vacation policy at Jetblack is terrific, but when you do take a vacation, you are bombarded with messages. On weekends, you are expected to answer. If you don't, expect a passive aggressive conversation from your higher ups. There is no work / life balance. Currently, Jetblack is being crucified by articles from notable sources like Forbes, Wall Street Journal and Business Insider. I can confirm that more than half of the people working at Jetblack agree that everything is run backwards. People are constantly putting bandages on issues without a legitimate fix in the pipeline. It's the reason that so many talented people are walking away from Jetblack and leaving bad reviews on this website. It's draining to have the weight of a failing business on your back with the expectation to meet aggressive goals. If you like somebody putting swimmies on you and pushing you into the water with absolutely no insight or direction - this may the job for you.