Almost no pay increases, no benefits - Turbotax Live Expert Intuit Employee Review

2.0
7 Apr 2025
Recommend
CEO approval
Business outlook

Pros

- Allows you to work from home and set your own schedule

Cons

- Bonus has not been increased in years / does not even account for inflation - No benefits for seasonal employees other than sick pay and Internet reimbursement - Greatly reduced hours and incentives this year with no advanced noticed - Contracted to provide a minimum of 32 hours, which they did not fulfill - Did not advise employees hours were going to be greatly reduced this season disallowing employees the ability to make decisions best for their situation, greatly reduced the income due to cutting hours/overtime employees were expecting based on prior years with no noticed affecting financial outcomes poorly - Company culture completely changed this year with a coaching down approach expecting employees to provide feedback on how we can improve rather than a coaching up approach as used in years past, where we were provided with concrete, specific examples of how we can be better and improve professionally - Excessive pressure but on employees to be perfect, which literally is impossible

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Intuit Response
1y
Thank you for sharing your experience as a TurboTax Live Expert. We appreciate the important role you’ve played in supporting our customers. We also appreciate you providing your feedback around this past season. We recognize that this past season brought unexpected changes, and we understand how frustrating it can be when expectations around hours, compensation, and support shift without clear communication. Your input will be provided to our People Experiences team for further action. If you’re able to add your feedback via HR Connect, we would welcome that as well. Thank you again for leaving us a review and for the more than 4 years you’ve contributed to our mission of helping power prosperity for our customers.

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Cons

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2.0
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Pros

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Cons

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