-At the beginning of 2016, we embarked to become the number 1 jobs site in the world. What we didn’t prepare for was a complete restructure in our client services org and large pitfalls in our jobs product/performance that we still haven’t repaired. In turn, this has created significant hardships for the growth and CS team as they scramble to deliver recruitment ROI.
-Extreme lack of communication between SOPS, new biz, growth, and client services has led to the development of processes and procedures that pit varying departments against each other. Cancellable deals, growth’s lack of knowledge with jobs, new biz setting false client expectations, implementation attempting to build custom employer brands, CS receiving training for branding conversations that growth is already having are all long-term problems we are currently fixing with band-aids.
-Culture has shifted due to loss of key internal players that added energy and grit to the sales floor. Need to find new way to recognize those that not only perform via the numbers, but go above and beyond to add value to the culture and development of our teams and org as a whole. This will allow employees to grasp on to another purpose even when performance might be low. Due to recent internal changes, AE’s in MV are struggling to adjust to a new morale that is tainted by micromanagement and distrust, which is fostering an unproductive and anxious environment. AM’s needs are often overlooked or put off to prioritize bringing on new business and the lack of resources is impacting the ability to retain.
