It's a customer relations job which means various levels of stress due to customers; It's not for everyone. - Customer Service Representative Foundever Employee Review

4.0
16 May 2012
Recommend
CEO approval
Business outlook

Pros

Employees Benefits Decent management - Willing to work with employees Patience with employee growth Mandatory breaks and Lunches Voluntary Overtime Paid time off Schedule Management Training and Assistance

Cons

Meeting metrics can be tricky some weeks; not dire Pay should be higher Customers can cause stress Doesn't offer Chiropractic care in health insurance plan. IT infrastructure between Client & Sitel, decent systems but unfortunately no quite up to par with recommended requirements. Building & Desks could use a overall - old.

Explore other reviews about Foundever

5.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

7 week training to get a person ready to go into production.

Cons

Work hours depends on clients needs. So hours may vary.

2.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work at home is the only pro

Cons

The pay, the people do not want to help when needed when you have qu4stions, customers are rude and hateful, trainers do not train very well at all, they do not communicate very well with you. Training is terrible. Be prepared to be thrown to the phones the second week of training. This job is mentally draining.

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