employer cover photo
employer logo
employer logo

First Niagara Financial

Is this your company?

Philly region - Customer Service First Niagara Financial Employee Review

3.0
30 Nov 2012
Recommend
CEO approval
Business outlook

Pros

The people I worked with daily. My vacation and flexibility since my supervisor was in Buffalo.

Cons

They lay people off left and right. They don't know the market they got into when they bought Harleysville National Bank.

Explore other reviews about First Niagara Financial

5.0
18 Dec 2020
Recommend
CEO approval
Business outlook

Pros

east to express ideas, good leadership

Cons

none that I could think of

3.0
21 Mar 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible work schedule, and pretty good health benefits. Currently have been investing in better technology making it easier for employees to perform their job functions. Solid 9-5 type job with stability. Salary increases yearly (as long as the company performs well -- this year some pay grades were ineligible for the cost of living increase)

Cons

Company culture is focused solely on the Bank and the Bank's goals, making other departments/subsidiaries feel like unwanted, unrecognized and unimportant. Hiring process is slow and there is a disconnect between the many offices. The have created a clear career-path for those working in insurance, however, the upward mobility seems to be extremely slow and limited due to not investing in talent at the lower levels to be able to promote within. I have seen a lot of positions be filled with outside talent instead of organically promoting talent, which becomes discouraging to those in the lower level positions. There also seems to be the 'are we going to be bought out?' question forever lingering in the back of peoples minds. Feels like the companies reputation in the marketplace is not favorable.

2
See reviews by: Helpful|Rating|Date|All