Pros
Positives (as experienced or observed):
• Great experience — An excellent place to start if you’re new to property management or looking for your first office-based role.
• Beautiful location — The Cambridge office is set in a very attractive area.
• Strong people development — Helps you build solid customer-service and interpersonal skills.
• Team events — Regular opportunities to connect with colleagues.
• Work-from-home options — You’ll receive a WFH schedule; depending on your team, you may be able to work from home up to two days per week.
• Excellent team-bonding activities — Thoughtfully planned events encourage collaboration and help bring together colleagues who might not normally interact, strengthening relationships across the team.
Cons
Negatives (as experienced or observed):
• Concerns about workplace culture — Some staff have shared that certain interactions felt uncomfortable or could be perceived as bullying.
• Promotion limitations — While development opportunities exist, progression depends on role availability and passing required exams.
• Wage progression constraints — Pay increases are largely tied to promotions; even after passing exams, salaries may remain capped without a role change.
• Unprofessional behaviour from senior staff — There have been occasions where senior team members were seen raising their voices at staff when issues arose or mistakes were made.
• Challenging parking arrangements — Only one designated parking day per week is provided. Otherwise, travel often relies on the park-and-ride system or cycling for local staff.
• Perceived favouritism in progression — Over several years, some team members observed colleagues leaving for property manager roles or higher pay elsewhere, creating a sense that internal advancement wasn’t always applied consistently despite having passed their property management exams and completing their personal development plans.