Sad to see - Customer Service Dojo Employee Review

Paymentsense/Dojo strategy explained Previously, once called Paymentsense, their strategy was to lock its customer base into 3-5 year contracts via mass illegal mis selling from field sales consultants. After growing to 80-100k customers, they launched Dojo (ironically a flexible market leading solution on a one month contract), and had the audacity to market themselves as a customer first company providing businesses with flexibility, completely ignoring their illegal activities of the past. How there was not a watchdog investigation into this was mind blowing. Enter Dojo strategy.. raise tonnes of funding to launch a ground breaking product, priced cheaply, to gain mass market share of customers(which they have now achieved) to do this, they actually made a loss despite their huge market growth. Now, in preparation to sell to another acquirer, they must become more attractive from a financial situation, therefore making mass cuts of employees to bring their costs down. From being made redundant in the past, if you fear you are in a similar situation, get looking for jobs now because Dojo is not stable (from an career standpoint) Throughout this whole 15 year process, they will/would never be transparent about their direction as a business otherwise everyone would become negative/ leave. From what it looks like, people have finally caught on. For some who joined when it was Paymentsense, those were the good old days, high pay and great office atmosphere, everyone was buzzing.