Not good - Customer Service Representative (CSR) DHL Employee Review

1.0
11 May 2023
Recommend
CEO approval
Business outlook

Pros

No weekends or holidays Hours were nice 7-330pm PTO sick pay M-F

Cons

Extremely high call volume Hard to up sell

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DHL Response
3y
Hello, Thank you for taking the time to share your feedback with us. We regret that you didn't receive the support you needed, and as a result, you were unable to perform your work effectively. Learning on the job, as well as self-learning are methods that are very much encouraged in our organization; however, this goes hand in hand with a supportive environment and available leaders to provide guidance and enable success. We take all feedback seriously and will use this as an opportunity to improve. Thank you again for taking the time to share your thoughts. We wish you all the best. Your DHL Team

Explore other reviews about DHL

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

good job friendly people easy money

Cons

weirdo old men bothering you but that’s about it

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DHL Response
6d
Hello, We look forward to your 5-star rating. Thanks a lot for this. We’re glad that you found the job enjoyable, with friendly coworkers and a positive day-to-day experience. At the same time, we’re concerned to read your comment about uncomfortable interactions. Everyone should feel safe and respected at work, and situations like the one you described are not acceptable. We strongly encourage employees to report any inappropriate behavior so it can be addressed. At DHL, creating a safe and respectful working environment is a top priority. We truly appreciate you being open about both the positives and the challenges. Your feedback helps us improve. Wishing you all the best moving forward, Your DHL Team
4.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible and Really Great Pay

Cons

On your feet for extended periods of time

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