Pros
99% of the people are genuine, caring, and work ridiculously hard chasing the idea of delighting our customers beyond belief which all be it is a great thing. The 1% of it, which though is very artificial.
Cons
The CEO. All change will come from the day in which he gets out of his own way and lets the extremely talented people we've hired lead. We're not Google, stop trying to implement their practices (there's a world of reasons why what they do won't work for us) and you don't have the skill set or the people skills to interact with 20+ direct reports for one on ones. We're in a highly saturated market in which our product features have at best incremental changes to accommodate changes in the market, let's try to REALLY innovate. Do we remember what that is like?
