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      Copytalk

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      Copytalk Reviews

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      3.1

      49% would recommend to a friend

      (44 total reviews)

      Maree Moscati

      35% approve of CEO

      29% positive business outlook

      Ratings by category

      4.2

      Diversity and inclusion

      3.7

      Work/Life balance

      2.9

      Culture and values

      2.9

      Senior management

      2.2

      Compensation and benefits

      2.0

      Career opportunities

      Copytalk has an employee rating of 3.1 out of 5 stars, based on 44 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Copytalk employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      44 reviews
      1.0
      20 Sept 2018

      Coming back to rephrase my last post after Copytalk responded to me

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - flexible scheduling - close to public transit - good for students

      Cons

      - They take advantage and exploit workers by paying them minimum wage for very painful, disorienting work. Most people work 3-4 hours a day and I honestly can't see how you can do more than that. I worked for eight straight hours once and I legitimately thought my arms were going to fall off. It's not like management really does a lot to remedy this either. You stop being a person when you start at Copytalk and you start being a cog in a machine. - I said in an earlier post that bathroom breaks come out of your paycheck (which I see was the only post that Copytalk personally came out to defend themselves against since let's face it, they only care about looking like a good place to work rather than actually being a good place to work - BTW, you said that I could reach out to you but left no way for me to contact you. Nice one.) So, let me rephrase the last post. No, they do not deduct from your paycheck for going to the restroom. However, unless you can do your business in record time, you will be logged out of the system for a half hour and you will have to stay another half hour to make up for "lost time". So while it's not "technically" stealing your hard earned money, it is definitely stealing your time. Keep in mind that the only time you're making money is when you're sitting at the computer logged in and typing. But again, we're talking about a company that doesn't really care about its employees, rather unabashedly I might add. - The pay is garbage. I'm looking at my little employee handbook thing as I write this, so I'm quoting it verbatim. You start at $8.25, minimum wage, and they go on and on and on about these "incentives". Okay, let's talk about the incentives. If you somehow start typing like a superhero and knock out these transcriptions without any issue, your pay will be bumped up to a great, fantastic, whopping.... $0.25 or $0.50 more.... after a couple hundred hours of working there. Hooray? I honestly can't see how this place is still legally running. Whenever I explain how it works to friends, I'm met with a quizzical "Uh, is that legal?" stare. So until they start treating me and the other employees with more respect, I'm going to keep telling people the truth about this place. Sorry, not sorry.

      avatar
      Copytalk Response
      7y
      Thanks for your honest feedback. We’re very sorry that your tenure with Copytalk Business Services left you with such a negative view of the company, and we want to address the issues you’ve brought up. - Hours and bodily discomfort: We encourage people to start small with their daily hours, and the minimum 16 hours per week requirement accommodates this. Many people find that with time they can comfortably work up to 8 hours in a day with breaks, and others do not. We started out the new year holding meetings in each office to get constructive feedback and fresh ideas from all of the employees on how we can make optimize the offices and the job in general. Comfortable stations and equipment was one thing that was brought up and has since been addressed. We have replaced outdated chairs with a newer model, as tested by the Gainesville office for comfort. We also have added ways to adjust certain stations to varying heights, all the way up to being a standing desk, for those who struggle with our normal station heights. For full-time employees, benefits packages are offered after a year of employment, assisting with your suggestion of seeing a doctor. - Contact info: You can always reach out to a member of management to discuss your grievances further, but it depends on which office you are trying to reach. To reach the Gainesville management team, email gnvoffice@copytalk.com. For the Athens facility, athoffice@copytalk.com. For Tallahassee, tlhoffice@copytalk.com. For the Sarasota office, srqoffice@copytalk.com - Break policy: There is room for leniency with the break policy within reason, so each Operations Supervisor has the ability to make exceptions at their discretion on a case by case basis. - Compensation policy: You have the ability to make up to $13/hour, so a good deal more than an extra $0.25 or $0.50 more. However, the work has to be put in to improve performance stats and stay on top of scheduled hours. We care about our employees in each office, and we’re doing whatever is in our power to make improvements and changes that benefit everyone. We’re sorry if you had the opposite impression from your time with us and are open to discussing it further over email.
      1.0
      24 Mar 2018

      you will be running for the exit

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      flexible scheduling relatively easy to get a job management/supervisors are nice people catering sometimes

      Cons

      if you need to pee you have to stay an additional 30 minutes. if you pee twice, you need to stay an hour. as a girl who needs to pee a lot, this is really tough. don't bring a drink! the pay is....pretty insulting (minimum wage) for the amount of focus and skill you need to have in order to perform the job properly. similar jobs pay $10 or more starting out. hard to care about your job when you can walk down the street at any time and get a job that pays more that is less strenuous mentally and physically (your fingers will HURT) copytalk has EXTREMELY poor standards for client dictation, you will have to decipher nigh incomprehensible dictation and will be penalized for not being able to tell what they are saying. clients often dictate while driving 80 MPH on the highway, making the job even more frustrating than it already is. imagine having to be able to tell the difference between '15 thousand' and '50 thousand' while you hear WHOOOSH in the background and the client is eating a mouthful of food at the same time. one can only laugh away the frustration while dreaming of a better job. zero downtime.

      avatar
      Copytalk Response
      7y
      Thank you for your honest feedback. We're very sorry to hear that you had a negative experience working with us and that you were dissatisfied with the break policy, pay, and call quality. Let's discuss those issues. Break policy: Every manager is allowed to make exceptions on the break policy at their discretion and within reason. The flexible scheduling you mentioned as a pro allows for you to build a schedule that works around your need for restroom breaks or downtime. You can schedule breaks as needed. Pay: Upon hiring, every employee has the ability to see our transparent, straight-forward compensation policy as well as their own stats, so that they know every step they need to take to make up to $13/hour. We want you to succeed and hit your maximum pay per hour because that also means that you are a productive scribe. Call quality: There is some variance in the dictation and audio quality with each call, but we routinely perform audits to determine which customers need follow-up about the quality of their calls. We welcome that kind of feedback from scribes, so that we can investigate further.
      2.0
      14 Nov 2017

      Awful

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      You can schedule yourself whenever you'd like

      Cons

      No breaks, no talking (or social interactions in general), minimum wage, mentally taxing. You have to constantly work so by the end of it, you want to "garble" yourself.

      avatar
      Copytalk Response
      7y
      Thank you for your honest feedback. We're sorry to hear that your time working at Copytalk Business Services was a negative experience and would like to discuss the complaints you've raised. Breaks: Because you can schedule yourself whenever you like, you also have the ability to schedule and take breaks whenever you like. We encourage people to schedule breaks during their shifts to avoid mental or physical fatigue (or self-garbing, as you aptly suggested). In fact, you cannot work more than 5 hours without taking a mandatory break. Social interaction: We realize that production-based jobs leave little room for chatter or getting to know your coworkers, so the management team in each office is working to provide more opportunities for socialization in the office, be it small monthly activities or quarterly social events. Pay: Our pay is production-based and our Enhanced Pay metrics are competitive for the office locations. You can make up to $13/hour by hitting performance goals. We also have a great referral program, so you can make $50 for each person you refer who gets hired!
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      Glassdoor has 44 Copytalk reviews submitted anonymously by Copytalk employees. Read employee reviews and ratings on Glassdoor to decide if Copytalk is right for you.