Australian Taxation Office Employee Reviews about "red tape"

Updated 2 Jun 2020

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3.8
83%
Recommend to a Friend
91%
Approve of CEO
Australian Taxation Office Commissioner of Taxation Chris Jordan
Chris Jordan
68 Ratings
Pros
Cons
  • "Lots of red tape, creativity is stifled, days can be slow(in 10 reviews)

  • "Google "ATO bullying Four Corners"(in 10 reviews)

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Reviews about "red tape"

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  1. "Great workplace if public service is your thing"

    5.0
    Current Employee - Enterprise Systems Officer in Brisbane

    I have been working at Australian Taxation Office part-time for more than a year

    Pros

    Flexible friendly and good working environment

    Cons

    Lots of red tape, creativity is stifled, days can be slow

  2. "The reality of working at the ATO"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Australian Taxation Office part-time for more than a year

    Pros

    Excellent remuneration, both for income and super. Strict adherence to all protocols that protect your rights as a worker. Flexible hours as a casual. Respectful, clean, secure and reliable working environment. Practically a biome of an office-scape, you could live and die within the OH&S approved, quality controlled confines of the ATO.

    Cons

    Dull and bureaucratic clerical work full of jargon without much morally or intellectually stimulating substance, but this is as to be expected. Whilst there is much talk about opportunities to branch out in your career at the ATO and in the Australian Public Service in general, much of this is actually quite limited and rhetorical. A lot of workers do 'higher duties' for many years without ever being awarded the concrete status of the APS level position for which they have already proven they are more than qualified. Considering the role of the ATO is to administer government policy, if you are someone who is affected by the knowledge of how policies affect people's everyday lives (basically if you are not an inured zombie) you may struggle with the rigidity of this fundamental job requirement. In this workplace, enforcing policy is necessarily divorced from questioning and changing policy (there is repeated stress on the ATO being 'apolitical') and an inherent quandary (and deliberate tactic) of this is that those who enforce policy to clients are those who are in dialogue with and privy to the policy effects on clients and are therefore most equipped to know the ways it needs to adapt to its audience, however this is decisively refuted as an element of the job. Clients are encouraged by workers to speak to their local member of parliament, to affect policy changes as individuals, despite the qualified aggregation of policy knowledge accrued by workers within the ATO about the client experience. Despite much rhetoric about the ATO wanting its workers to submit suggestions for improvement and innovation, this must undergo the rusty, old process of red tape where you may only see slight changes (that have been heavily modified and diluted) after long periods of time. In light of this fruitless cycle, the job has the potential to turn you into an inured zombie if you weren't already one.

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  3. "Extremely bureaucratic and lacks any impetus for change"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Analyst 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Australian Taxation Office part-time for less than a year

    Pros

    - superannuation and other benefits above average - work-life balance - good place to work if you lack a hard work ethic

    Cons

    - bad culture - red tape everywhere, good luck trying to change something

  4. "Plenty of Opportunities"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Australian Taxation Office full-time

    Pros

    Good conditions and pay, interesting work opportunities.

    Cons

    Like most large organisations, red tape.

  5. "The benefits were good, pay could have been better. Ideally work here as a contractor."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Systems Administrator in Brisbane
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Australian Taxation Office full-time for more than 3 years

    Pros

    Flexibility Superannuation Work from home Purchased leave

    Cons

    Red tape Lack of decisiveness No one wants to improve or progress

  6. Helpful (2)

    "Great"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Engagement Officer in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Australian Taxation Office full-time for more than a year

    Pros

    - Salary is quite good - Work/life balance is amazing - Company culture is supportive

    Cons

    - A lot of red tape but that is to be expected working in government

  7. "ATO is a great place to work."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Australian Taxation Office full-time

    Pros

    Good benefits, great work life balance.

    Cons

    Red tape and sometimes jobs can be repetitive.

  8. "Everything to expect from government work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Service Delivery Officer 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Australian Taxation Office for more than 3 years

    Pros

    Highly Flexible Competitive pay for University Students Easy work and good conditions

    Cons

    Inconsistent in terms of shifts at times Huge amounts of red tape, often decisions and changes are made without any explanation by local management. Negative work culture - Debt department feels depressing, nobody seems to enjoy work and there is a culture promoting lethargy. Manager tends to change often and quality of manager varies significantly

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  9. "APS4"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends

    I worked at Australian Taxation Office full-time

    Pros

    Worked with a great team and manager

    Cons

    To much red tape, can be roadblock and frustrating

  10. "Okay place"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sydney

    I worked at Australian Taxation Office full-time

    Pros

    Good hours. The people were usually decent

    Cons

    Things can move very slowly (red tape)

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