ATX Group Reviews

We keep hearing that it is a new day at ATX and that we're embarking on a "new frontier". So far this frontier promotes a "hard sale by any means necessary" and "fill butts in seats regardless of qualifying to perform the tasks" mentality. We're under-training and putting unreasonable expectations on our employees in order push our better, tenured, higher-paid employees out of the door in the name of "natural attrition". The company would rather promote from the outside than within. We're taking ridiculous short-cuts and encouraging our agents to lie to our customers and provide a service that is still being developed. I'm embarrassed to work here and look forward to the day and I join an organization that respects and exemplifies legendary customer service. The new response director is clearly uninformed and just taking orders from the MA big-wigs. She has no direct answers about the decisions "she" makes because "she" does not make any of her own.

too much politics and confusion