24 Hour Fitness Service Manager Reviews | Glassdoor.com.hk

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24 Hour Fitness Service Manager Reviews

Updated May 22, 2019

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Found 45 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
38%
Recommend to a Friend
0%
Approve of CEO
24 Hour Fitness CEO Tony Ueber (no image)
Tony Ueber
1 Ratings
  1. Helpful (1)

    "Bad management and supervisor will drive away good employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Assistant Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at 24 Hour Fitness full-time for more than 8 years

    Pros

    Free gym membership, that's all.

    Cons

    Revolving door of employees due to bullying managers and very poor supervision of each location by an uncaring corporate staff.

    Advice to Management

    Get it together man! You have already lost so many members that used to consider this place home due to your bullying behavior.

    24 Hour Fitness2019-05-22
  2. "Family-Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Service Manager in Mission Viejo, CA
    Recommends
    Positive Outlook

    I worked at 24 Hour Fitness full-time for more than 5 years

    Pros

    You grow a strong close bond with your team.

    Cons

    I do not have any cons.

    24 Hour Fitness2019-03-12
  3. "Good employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Service Manager in Scottsdale, AZ

    I worked at 24 Hour Fitness for more than 3 years

    Pros

    Possibility for flexible schedule, good bonuses if you make the sales goals, you can meet fun and friendly people.

    Cons

    Sales goals can be hard to reach in different areas. Seemed like management was encouraged to be very demanding. Pretty low base pay. In my experience, not great work/life balance as a Service Manager.

    Advice to Management

    Don't pass talented women over for promotion.

    24 Hour Fitness2017-10-29
  4. Helpful (1)

    "Money Hungry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Service Manager in Irvine, CA
    Doesn't Recommend
    No Opinion of CEO

    I worked at 24 Hour Fitness full-time for more than 3 years

    Pros

    Free membership and discounted personal training. You get to create relationships with members which is a plus.

    Cons

    -Very low pay, never any opportunity for raises. Unless you have the desire to "move up" they could care less about the hard work and effort you put in. -There is always constant shifting in managing staff and all they care about is bringing in money. The membership team does not genuinely care about people's health or fitness goals, basically if you were not interested in buying right then and there they don't... want anything to do with you. (And god for bid you ask to get a guest pass) -The practices of 24 Hour Fitness are extremely unethical, whatever cost they could cut they would. The older clubs are not taken care of what so ever. Members are always complaining of things breaking or being outdated and there is only ever one technician to fix things.

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    Advice to Management

    -Take more pride in the older clubs, a little TLC goes a long way. -Actually care about people's desire to get in shape or stay healthy. -Quit trying to bother ever single person that walks in to work out about a family add on special or upgrade. -PAY YOUR EMPLOYEES BETTER

    24 Hour Fitness2017-11-03
  5. "Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Service Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at 24 Hour Fitness full-time for more than a year

    Pros

    Great gym membership with access to all locations. Great customers

    Cons

    Club, fitness and service managers take the fall for bad forecasting by upper management! Have realistic expectations! Hire better managers, not just people who can sell! Selling is part of the business but do it with integrity, not being shady!

    Advice to Management

    Family Fitness cared about its members and that's how the brand was built! Get back to what made you successful, caring about the customer!

    24 Hour Fitness2017-04-03
  6. "Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
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    • Compensation and Benefits
    • Senior Management
    Service Manager in Richardson, TX

    I worked at 24 Hour Fitness for more than 5 years

    Pros

    With employement you receive free Gym membership. Nice getting to interact with the members

    Cons

    no work life balance. Pay is too small for everything you are expected to do

    24 Hour Fitness2016-04-06
  7. "Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Service Manager 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at 24 Hour Fitness full-time for more than 3 years

    Pros

    Everyday work was a fun environment! It was an energetic,healthy and upbeat workplace. Customers were typically a joy to service and staff enjoyed working together...

    Cons

    There was a disconnect between the Corporate office staff and the club level staff. As a Manager I worked very hard and had such minimal recognition for the hard work invested.

    Advice to Management

    Service Managers should not be hourly employees or if they are they should be able to go into overtime if needed. A Manager should never be disciplined for doing their job well and sacrificing time with their family to make sure the facility is ran to expectation.

    24 Hour Fitness2016-05-02
  8. "Sales Advisor"

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    • Senior Management
    Service Manager in Pahrump, NV
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at 24 Hour Fitness

    Pros

    Have the opportunity to make soooo much more than base pay which is great . 80% commision on every sale and you learn to value fitness more each day . Super easy to move up .

    Cons

    Traveling and relocation is very important here . Have reliable transportation (own car) for lead searching . This Job Will Be Extremely Hard Without It . Not much management structure .

    Advice to Management

    Make more sales managers go out to do promo with sales advisors .

    24 Hour Fitness2016-02-11
  9. "service manager"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Service Manager 
    Doesn't Recommend

    I worked at 24 Hour Fitness full-time for more than 3 years

    Pros

    great connection with members team environment free gym membership learning how to multitask learning how to be an effective leader

    Cons

    horrible pay no overtime 24/7 work schedule upper management does not care bad benefits no work life balance

    Advice to Management

    pay attention to what goes on in your clubs. see how much the service managers work for such little pay. Pay attention to when club managers leave and return

    24 Hour Fitness2016-02-09
  10. "Good place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Service Manager 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at 24 Hour Fitness full-time for more than 3 years

    Pros

    Perks such as free membership to all clubs, flexible with scheduling, good place to start and get some experiencr

    Cons

    Play favorites, promotions are given to those most known in the company not the ones who deserve it, lack of professionalism among a lot of people working there

    24 Hour Fitness2015-12-22
Found 45 reviews