1000heads Reviews

Thanks for the review and candid feedback. It isn’t my intention here to go tit-for-tat on every detail you bring up. None of it will be ignored or swept under the carpet though. You’ll doubtless be aware that there are differing perspectives over the circumstances that led to your departure from the business. However, I do want to respect anonymity here and so will offer a broader point of view that I think is relevant and that I hope adds perspective. We fully recognize the importance of the work, the craft and the business impact it provides to our clients. And we value the contributions from everyone in making the work, big or small, across all departments. One of the constant and ongoing challenges with any company in our space is balancing the fast-moving needs of our clients, with quality of work and our own commercial performance. There is no perfect answer given these variables constantly move around. I’d say in our present economic environment, it’s more challenging than usual. Many clients are going through change in their own organizations and we need to be committed and flexible in order to help support them. We’re a service business at our core and we are proud to have the clients we do, doing the work we do. This flexibility is key part of what has helped us build and retain relationships with some of the biggest brands in the world. To support this we have made significantly investment in systems, tools, and teams that provide truly top class resourcing and utilization information in order to support work allocation across the group in across office and in every department. As with any system, human inputs are critical to its smooth operation and I fully accept these are not flawless. We can and should continually strive to improve in this area. You focus a fair amount of your criticism on clients, our client account teams, and the role of management. Everyone involved in projects large or small are working towards the same goal but will naturally bringing different skills / perspectives to the table and also feel different pressures. For this reason, empathy has to be the most important ingredient in our culture. This requires us all to step outside ourselves and into the shoes of 1. our people delivering the work at every level, 2. our people interfacing and supporting our clients / managing client relationships, 3. our management teams running departments, offices and regions and 4 our clients’ themselves, their changing needs and individual challenges. Everyone in the company has this responsibility and I think it can be our greatest strength. I do appreciate it can be a hard ask without having that wider experience or having experienced others’ challenges first-hand. Your comments reinforce the importance of putting this objective front and center of our culture and I will aim to create increased opportunities for all our team to learn the business from the perspective of others. Our collective success depends on empathy. I would also like to call out that the majority of our management at 1000heads (including your departmental management team, leadership at regional level and at group level) have also ‘done the work’ (to use your phrase) through their careers. We have all spent many years ‘doing’. This doesn’t mean we don’t make mistakes but I wanted to make the point that there’s empathy there for you and where you sit. I do want to thank you for the last four years. I am sorry we have parted company under negative circumstances. It’s not an outcome anyone wanted. Looking forward, I wish you every success in the future as you grow your career and build your experience.

Very much appreciate you taking the time to share your experiences. We continue to invest in manager training in order that our managers are equipped to support and develop our younger team members. It will be something we will continue to focus energy on and strive to improve. Thanks again!