Working at Monese |

Monese Overview

London, England (UK)
201 to 500 employees
Company - Private
Unknown / Non-Applicable


When Monese founder Norris Koppel first moved to the UK from Estonia, he faced a frustrating experience that is all too common.
With no UK credit history or utility bills proving his address, he was immediately denied a bank account. Without one, he found it near ... Read more

Mission: Not only did we want to make opening and using an account as easy as ordering an Uber, we also wanted to ensure it was accessible to everyone and not just a select few with perfect credit scores and several month’s worth of utility bill ... Read more

Monese Reviews

  • "Toxic company with no clear objectives"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Monese full-time (More than a year)


    You'll find people from many different countries, which is amazing. The product is very good and can be really helpful for many people. The company is always seeking innovation and product improvements. Good work/life balance if you know how to set boundaries. Flexibility to work from home.


    Unnecessary bureaucracy, bad mouthing and toxic environment for a startup. The company doesn't practice the values they preach. You won't find transparency or collaboration, for example. But they will make you believe you will.

    The company seems to be growing, but you don't know exactly where. People doesn't seem to agree very much on the best path to follow. Some people seem more customer-focused and other, more product-focused, which leads to confusing actions or unstable decisions. It's very frustrating to see how the company deals with Customer Support and leave their customers with no replies for weeks or even months.

    I've never had my own KPIs or objectives, which was - by far - my biggest frustration. I've never had a performance review and was always left in the dark about my own work. Meanwhile, I've been promised new positions and promotions and ended up in a collective dismissal process.

    I also believe the company should be more careful when hiring new people, specially because of the cultural fit. This plays a huge part in the toxic environment and in the high turnover.

    Lastly, I believe the benefits you get for working at Monese are not fair. You don't have health insurance, for example.

    Advice to Management

    Be honest and transparent, decide if you're really up to becoming a customer-centric company, invest in your talented employees, define clear KPIs so they can feel they are developing themselves as professionals. And treat them better.

See All 48 Reviews

Monese Photos

Monese photo of: Monese
Monese photo of: Tallinn team summer event
Monese photo of: Engineering team offsite
Monese photo of: Our awesome team @ping-pong tournament
Monese photo of: Monese EU card
Monese photo of: Ping-pong tournament
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Monese Interviews



Getting an Interview

Getting an Interview





    Customer Support Specialist Interview

    Anonymous Interview Candidate in Tallinn (Estonia)
    No Offer
    Neutral Experience
    Easy Interview


    I applied online. The process took a week. I interviewed at Monese (Tallinn (Estonia)) in December 2019.


    The interview process was very quickly, one through online video and another took place in the office.
    I was very quickly invited to the second interview, after that immediately received a reply that it went very well and mow they need two references.
    The next day received a letter that they had not yet contacted my references but again yesterday changed that mind. That was really disappointing. Seems like there are some organizational difficulties then..
    Too bad i was really into this job offer.

    Interview Questions

    • Do you know our competitors?
      Your previous role.
      Why did you choose Monese.   Answer Question
See All 12 Interviews

Company Updates

  • This week our Head of Growth, Yannis Karagiannidis stopped by Banking 4.0 in Bucharest, to talk about how banks and fintechs can work together.

  • ♟Want to make a move? We're looking for a Business Analyst for our Marketplace team in London. Be quick to apply! -

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Monese Awards & Accolades

  • Best Challenger-Bank, European Fintech Awards, 2016

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