Working at Conn's | Glassdoor.com.hk

Conn's Overview

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The Woodlands, TX (US)
1001 to 5000 employees
1890
Company - Public (CONN)
Consumer Electronics & Appliance Shops
$10+ billion (HKD) per year
Competitors

Best Buy, Walmart

Conn’s is a 125-year old consumer goods retailer with over $1 billion in revenue and over 4,000 employees. The company, headquartered in The Woodlands, TX, is publicly-traded (NASDAQ:CONN) and operates more than 100 retail locations in Alabama, Arizona, Colorado ... Read more

Conn's Reviews

  • "My experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative II in Tempe, AZ (US)
    Current Employee - Customer Service Representative II in Tempe, AZ (US)
    Recommends
    Neutral Outlook

    I have been working at Conn's full-time (Less than a year)

    Pros

    The company has great people working in the call center as I was an agent there is a real Family Relationship with each other which I have Never felt before. I really appreciate the all Service Delivery Training manager (Kesha) Gave me some tips on how to better my experience and open opportunities to move up in the company. Great place to work !!!!

    Cons

    There is a few opportunities
    -Interface Some Applications
    -Outdated Procedures
    -Outdated Timeframes
    -Behind in Technology (Website is Very Old and Needs Revamped)

    Advice to Management

    Let's take a deep dive of our process and procedures and do a revamp and change to out Ice age procedures!!!!!!

See All 877 Reviews

Conn's Photos

Conn's photo of: Store Front
Conn's photo of: Conns
Conn's photo of: Our Charlotte, NC South Blvd Team making it happen this holiday season and beyond!
Conn's photo of: Make It Happen!
Conn's photo of: Csr workdesk
Conn's photo of: Appliances
See All PhotosSee All

Conn's Interviews

Experience

Experience
36%
23%
41%

Getting an Interview

Getting an Interview
44%
18%
15%
13
8
1
1

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1.  

    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Conn's in July 2020.

    Interview

    5 questions. Situational. Based understanding of your customer service and how you handle escalations. Very specific about attendance as they do not have anyone showing up. Also, how many systems did you use? The interview was over the phone. The only thing they followed correctly to adhere to the Covid-10 guidelines.

    Interview Questions

    • Tell me how many absences and tardies you had in the last 90 days?   1 Answer
    • Tell me a time you worked on several systems at once?   Answer Question
See All 90 Interviews

Conn's Awards & Accolades

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