Job Description:

We sincerely invite responsible and service-oriented professionals to join our outstanding customer service team. As a frontline service representative of the company, you will primarily handle customer inquiries related to Hong Kong Mandatory Provident Fund (MPF) operations, providing a high-quality service experience. You will also be responsible for handling complaints and queries regarding Hong Kong MPF. This position requires fluency in Cantonese, excellent communication and coordination skills, problem-solving ability, and a team-oriented mindset.

Responsibilities:

• Respond promptly and accurately to customer complaints and inquiries via phone, email, and other channels, providing professional solutions;
• Proficiently operate customer relationship management (CRM) systems, fully record customer information, and follow up on processing progress, ensuring timely completion within agreed timelines;
• Apply fintech thinking to assist the team in optimizing customer service processes through technology;
• Collaborate with various departments to handle complex customer issues, efficiently addressing customer complaints and feedback using digital tools;
• Actively participate in ad-hoc projects to drive customer service process improvements;
• Complete other tasks assigned by supervisors on time and with quality.

Requirements:

• Diploma, bachelor’s degree, or above; fresh graduates are welcome to apply;
• Able to speak, read, and write fluent in English & Cantonese;
• 1-3 years of experience in customer service, internal controls, compliance, or risk management; experience in Hong Kong MPF or financial industry is preferred;
• Familiar with CRM system operations; experience in system migration projects is a plus;
• Strong communication skills, able to clearly convey professional information in English, Cantonese and Mandarin;
• Excellent coordination skills, capable of adapting to a fast-paced work environment;
• Strong service awareness, proactive work attitude, and team spirit.

Company Overview:

iFAST Corporation is a global digital banking and wealth management platform headquartered in Singapore, providing a comprehensive range of investment products and services to financial advisory firms, financial institutions, banks, internet companies, multinational companies, as well as retail and high net worth investors in Asia. The Group offers access to over 17,000 investment products including funds, bonds and Singapore Government Securities (SGS), stocks, Exchange Traded Funds (ETFs), insurance products, and services including online discretionary portfolio management services (DPMS), research and investment seminars, financial technology (fintech) solutions, banking, pension administration, investment administration and transactions services. The company is also present in Hong Kong, Malaysia, China and UK.