Summary

Created by Frédéric Boucheron in 1858, Maison Boucheron has evolved through four generations of direct descendants. A visionary designer and the very first of the great contemporary jewelers to open a boutique on Place Vendôme, Boucheron still embodies absolute excellence in Jewelry, High Jewelry and Watchmaking today. The Boucheron style, free and daring, never ceases to invent the classics of tomorrow.

Job Description

Location: Hong Kong
Reporting Line: General Manager, HKMC

Mission

• Design, localize, and implement training programs for retail teams and key partners across Hong Kong/Macau and Taiwan markets.
• Drive retail excellence through coaching, performance follow-up, and continuous learning initiatives.
• Collaborate with regional and local stakeholders to ensure training effectiveness and alignment with business goals.

Key Responsibilities

1. Training Delivery & Execution

• Deliver brand induction, product knowledge, and selling skills training for new joiners.
• Conduct regular product training (Jewelry, Fine Jewelry, Watches) for boutique teams and external partners.
• Execute novelty training and seasonal learning focuses in alignment with global guidelines.
• Provide on-site coaching to boutique teams based on KPIs, Mystery Shopper results, and client experience evaluations.
• Support New Store Openings and commercial events (e.g., Trunk Shows, in-store promotions) with training and coaching.

2. Field Coaching & Performance Support

• Conduct regular in-store coaching to improve sales performance, clienteling mindset, and service excellence.
• Work closely with boutique managers and in-store trainers to implement action plans and track progress.
• Ensure post-training follow-up and evaluation to maximize learning impact.
• Identify performance gaps and propose tailored coaching solutions.

3. Training Content Localization & Development

• Localize and adapt training materials (presentations, toolkits, e-learning content) for HKMCTW market needs.
• Integrate storytelling, clienteling, and brand heritage into all training programs.
• Maintain and update training resources for optimal usage and relevance.

4. Project Coordination & Platform Management

• Coordinate regional learning projects and best practice sharing across boutiques.
• Support E-learning platform adoption and content localization.
• Assist in organizing boutique manager seminars, HJ elite club and other learning initiatives.
• Manage training records, vendor coordination, and contract follow-ups as needed.

5. Planning & Administration

• Support the development of the annual training calendar for HKMCTW.
• Track training effectiveness through KPIs and post-training evaluations.
• Prepare training reports for regional and commercial teams.
• Assist in training budget planning and ensure cost-effective execution.

Who You Are

1. Experience:

• Minimum 5 years of experience in training, coaching, or retail excellence roles within luxury retail (Watch & Jewelry preferred).
• Proven track record in both classroom training and field coaching.
• Candidates with less experience will be considered as Retail Training Supervisor

2. Skills & Competencies:

• Strong presentation, facilitation, and coaching skills.
• Excellent communication and interpersonal skills in English, Cantonese, and Mandarin.
• Ability to translate data into actionable insights.
• Strong project management and organizational skills.
• Proficient in Microsoft Office (PowerPoint, Excel, Word).
• Ability to work independently and collaboratively in a cross-functional environment.

3. Mindset & Attributes:

• Passionate about teaching, leading, and developing others.
• Proactive, detail-driven, and results-oriented.
• Strong ownership and accountability.
• Culturally sensitive and adaptable to diverse retail environments.
• Willingness to travel frequently within HKMC region.

4. Education & Certifications:

• University degree in Business, Education, or related field.
• Coaching, facilitating, or learning certifications are a plus.

Job Type

Regular

Start Date

2026-05-01

Schedule

Full time

Organization

Boucheron Hong Kong