Store Manager Interview Questions

When interviewing candidates for the role of store manager, employers are looking for positive leaders who can steer the team towards assisting customers, managing merchandise and keeping the operation moving smoothly. In an interview context, be prepared to answer questions about your ability to sell a product, resolve issues and create an enjoyable work environment with strong customer service. You should also be ready to discuss any previous experience in sales or retail.

14,222 Store Manager interview questions shared by candidates

Top Store Manager Interview Questions & How To Answer

Here are three top store manager interview questions and tips on how to answer them:

Question No. 1: Can you describe a mistake you made at work and how you handled it?

How to answer: A hiring manager uses this behavioural question to evaluate soft skills such as honesty, communication and problem-solving. Handle this question by describing a situation in which you made an error, such as incorrectly displaying advertising or incorrectly assessing inventory, and resolved it. Prepare a sincere and professional answer in advance.

Question No. 2: One of your employees is underperforming. How do you handle this situation?

How to answer: As a store manager, it is your job to maintain team morale and improve underperformance. Explain the behavioural process you would use to handle this situation. For example, an effective professional strategy could involve meeting with the employee, using empathy and active listening to understand the performance issues. Describe how you would develop a plan for improving performance and creating incentives for the employee.

Question No. 3: What are the strategies you use to motivate employees as a store manager?

How to answer: Through this question, the hiring manager assesses your managerial, strategy and leadership skills. Prove your aptitudes by talking about relevant techniques, such as using verbal reinforcement to build confidence, offering rewards or recognition to high performers, developing incentives to motivate employees to work hard and building a rapport with your team. Additionally, provide relevant metrics that demonstrate the effectiveness of your employee motivation strategies.

Top Interview Questions

Sort: Relevance|Popular|Date
Store Manager was asked...8 December 2023

How would I handle turnover rate

Cox Communications

All questions based upon experience.


Difficult situation regarding change in a business

1 Answers

Going through a proposal of reducing colleague pay by moving the workload from nights to twilights impacting their livelihoods Less

Michael Kors

What do you know about the brand

Extra Space Storage

Why extra space? What do you bring to the table? Name a time when your integrity was challenged. What would you do if you seen someone doing something against policy? What are your strengths? What are your weaknesses? What do you want to improve about yourself? What do you love about yourself personally?

D.O.T. Furniture

How I would bring it to the next level.


Explain your sales techniques with different sales associates

Prime Communications

I was the interviewer. Not worth it

1 Answers


The Works Stores

KPIS Managing a team How well you work under pressure


To describe a time I handled an employee conflict. What was the outcome?

Viewing 1 - 10 of 14,222 interview questions

See Interview Questions for Similar Jobs

Glassdoor has 14,222 interview questions and reports from Store manager interviews. Prepare for your interview. Get hired. Love your job.