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Server Interview Questions in Hong Kong

Restaurants rely on waiting staff to provide exceptional customer service, regardless of the situation. Interviewers will be looking for candidates who are skilled in communicating, multitasking and maintaining a friendly attitude under pressure. Make sure you are familiar with the restaurant's menu items, understand standard restaurant operations and know how to respond to an unsatisfied customer.

20,333 Server interview questions shared by candidates

Top Waiting Staff Interview Questions & How To Answer

Here are three top server questions and tips on how to answer them:

Question No. 1: How would you handle an irate customer?

How to answer: This question, or variations of it, are popular in waiting staff interviews. Talk about how you would try to calm the customer down in a polite and respectful manner before asking management for assistance. Try to avoid any response that might involve you showing aggression toward the irate customer. Focus on effective conflict-resolution, which is an important skill for servers to develop.

Question No. 2: How do you handle high-intensity dinner rushes?

How to answer: Questions like these are designed to measure your skills in task and time management. Highlight your ability to quickly decide which tasks need priority over others. You might touch on your ability to stay calm in high-stress situations such as having to wait on multiple tables at once.

Question No. 3: What do you know about our business?

How to answer: Before you go into a waiting staff interview, make sure you research the company you are applying to so that you will be prepared to answer questions like these. This question is designed to see if you are truly interested in working for this company or simply interested in having a waiting staff position anywhere.

Top Interview Questions

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Applebee's
Applebees Bartender/Neighborhood Expert Server was asked...21 July 2013

What is the funniest thing that has happened to you recently?

12 Answers

When applying for a pizza delivery person, one question was how I could benefit from scissors. Less

The idea that this interview question has anything to do with hiring the best employees for a restaurant chain. Less

Funny you should ask that... I just got a text from Friday's saying I got the job I was interviewing for last week - with double the amount of pay I was asking for. Would you like to try and beat their offer ? Less

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Del Frisco's Restaurant Group

General bio questions and about hospitality experience

7 Answers

Im working for 14 years in of restaurant hotel

I'm friendly

14 years

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Jack Astor's

If you were to be a utensil which one would you be and why?

7 Answers

A spoon because it has the curved. smooth style of a porsche. While aesthetically pleasing, it remains strong yet flexible with the versatility to dig and gather or sift and search. Less

A silver spoon. To feel rich while being kept warm, and in the dark.

A knife because I am a person who always likes to know the logic of things. It would give me the answers why a particular dish tastes good or not. Less

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The Cheesecake Factory
Server was asked...28 October 2010

Did you believe that you learn something new everyday?

5 Answers

Yes

Chiken burger

Yes

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Buffalo Wild Wings
Server was asked...18 February 2021

How would I handle an unruly drunk regular.

5 Answers

I explained I would ask them to calm down, followed by asking them to leave, and finally forcing them out with a ride home. Less

i would calm down to relex give drink

i help calmdown

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Galaxy Macau
Food Server was asked...25 November 2018

If im willing to take some overtime.

5 Answers

Ill answer Yes i love and ill take it overtime because ill go here to have job and not wasting time 😊 Less

Yes if it’s payable

If there is an overtime, I will take it beacuse I come here to work and to have money for my saving and for my family Less

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Brothers

How would you react to an angry, aggressive customer?

5 Answers

I would stay calm and explain and calm customer down

By letting them know that I understand them and willing to make it right with them Less

Letting the customer know that we are sorry and we will fix the issues.

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Senior Resource Group

What is your availability?

5 Answers

Open schedule

I am available 7 days a week any hours I'm needed including OT.

Hi sir i am Hasnain Qasim

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Bricktown Brewery
Server was asked...11 September 2017

Do you work as a team member

5 Answers

Yes I work every good as a team member

Yes

Yes

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ClubLink

do you have serving experience

5 Answers

yes

Yes I have been in hospitality industry for 2.5 years

Where as we need to perform duties like regarding food & beverage setting up bar butler service for top diplomats & businessmen of India setting up bar cash closing bar inventory Less

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