Engagement manager Interview Questions

In an engagement manager interview, you can expect questions related to your customer service and interpersonal skills. Because engagement managers work directly with clients on behalf of their company, the hiring manager will also assess your management experience and ability to solve problems.

1,541 Engagement Manager interview questions shared by candidates

Top Engagement Manager Interview Questions & How to Answer

Here are three top engagement manager machine operator interview questions and tips on how to answer them:

Question No. 1: Tell me about a time when you were able to make an unhappy client satisfied.

How to answer: This behavioural question requires a STAR approach. Make sure you not only include details about the client's dissatisfaction, but also the specific steps that you took to improve their experience. This gives you the chance to demonstrate problem-solving and client management skills.

Question No. 2: How do you prioritise your time when multiple clients have needs?

How to answer: It is important to show that you are able to manage your time across multiple clients, who are each important to the company. Use this question to discuss specific ways that you manage your time, which may include discussing leadership or delegation skills.

Question No. 3: Which technology programs do you use to track clients and their needs?

How to answer: Demonstrating your competency with certain customer relationship management databases is important as an engagement manager. Discuss the specific programs you use or have used, your level of experience with using each one and how you specifically use them to manage your current client caseload more efficiently.

Top Interview Questions

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Apple
Community Engagement Manager was asked...5 June 2018

What three words would you use to describe Apple products

7 Answers

1. Stylish 2. Trust full 3. Beat can any other companies products

Intelligent, beneficial, and fast

worlds best brand company

Show more responses
Durham University

Which new trends do you see coming up in annual giving over the next couple of years?

3 Answers

Dollars

Dollars

Dollars

Amazon

What indicators do you report on? How can you improve upon the product?

3 Answers

Really good lessons to get into top tech companies: bit.ly/faang100

Beside LP related questions, what should I prepare for Amazon interviews? and wondering anyone tried this before? rooftopslushie.com It seems like quite helpful to get answers from Amazon employees... Less

What do you mean by “indicators”? Is the product, your team, your Associates??

Amazon

1) Tell me about a time you handled a crisis. 2) Tell me about a time you had to deal with ambiguity. 3) Tell me what you know about AWS?

2 Answers

Interviewed 6 FAANG employees and got this: bit.ly/faang100

Re: "1) Tell me about a time you handled a crisis" Let me tell you about [situation] my experience on YouTube [task] and about the time when I started publishing my first series of videos. Despite [action] investing at times [metric] 200 hours into one video, and keeping a [bias for action] sustained uploading schedule, they would only get [metric] 50 to 100 views; this went on for about [metric] 3 months of trial and error - no one was watching them or subscribing, so I discontinued the series. Putting things into perspective, [result] this helped me [negative story with positive outcome] to learn the importance of storytelling and creating helpful content; and, despite doing these videos [frugality] all by myself, I went above and beyond to [customer obsession + flywheel] help my viewers to reach their goals. [results] Eventually, things started heading in the right direction, some of the videos even going [buzzword] viral, with [metric] thousands watching them every day, and [metric] hundreds subscribing each month. Also, [focus on the outcome] people have started to provide useful feedback which makes the production process more [positive outcome] enjoyable and helps me considerably improve with each upload. P.s. this is the transcript of a full example that I made on my YouTube channel in the video: How to Answer Any Behavioral Question During The Amazon Interview Less

Unite Us

When was a time you had to be vulnerable in a meeting?

2 Answers

never

I had no idea how to answer this question because it did not seem to relate to the job at hand. Less

Goldman Sachs

he problem (1) is likely to involve eight balls, one of which is slightly heavier than the others. You have a two-armed scale, which you are allowed to use only twice.

2 Answers

Your challenge: find the ball that's heavier

1. Separate balls into groups of 3+3+2 2. Weigh the 3 vs 3 (1st weighing) 3.Result of 1st weighing - If step 2 equal, then weight the remaining 2 balls against each other (2nd weighing), If one group of 3 heavier than the other, pick two balls from heavier group of 3 and weigh against each other Less

Goldman Sachs

is to ask you to calculate the number of degrees between the hour hand and the minute hand of a clock (nondigital) that reads 3:15.

2 Answers

(3) involves water instead of balls. You have two containers, one holds five gallons, the other holds three. Less

minute hand is at the 15min, hour hand is a quarter of an hour past the 15 min ((360deg)/(12hr))*(.25hr) = 7.5 degrees apart. Less

KellyMitchell Group

What kind of person are you?

1 Answers

I want to thoroughly understand businesses, so I enjoy diving deep into learning about clients. Less

Cornerstone OnDemand

I've seen your resume, and you've made it this far in the process. I'm the last person standing in your way, if you don't impress me then the deal's off. How did you get to this phone call, you have 15 mins, GO...

2 Answers

I literally blacked-out and recapped my career in 15 minutes much like Frank the Tank in the movie "Oldschool" during the political debate. I guess whatever I said worked because I work here now. Less

Lucky you. I wish I get the chance too

Workday

Mock presentation was the most challenging..

2 Answers

It's great, travel is minimal as projects are regionallized and 90 % of the work is preformed off-site. This may vary depending on the type of customers you have but I would say it does get busy but rarely stressful which for me is a key point. Less

Hi there, wondering if you could share how the work-life balance is as an EM, travel involved etc. Most consulting EM roles involve long hours but would like to hear how it is at Workday. Thanks in advance Less

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