Customer Service Rep Interview Questions
1K
Customer Service Rep interview questions shared by candidates
How many tennis balls are in this room and why?
14 Answers↳
Everybody is reading this question wrong. It doesn't say how many tennis balls CAN FILL this room. It says how many tennis balls are IN THIS ROOM and why. The question is probably meant to see if the candidate is actually fully paying attention to the questions (unlike everybody who has answered it here). It is a trick. I would gather to say that there are NO tennis balls in the room...and why? Because it is an office, not a tennis court. Less
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Hi wildfiresg, Maybe you should ask the interviewer to show the insides of his pockets? You never know, maybe there is a tennis ball in there! Less
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I think wildiresg is the only one above who's really paying attention (which is CRITICAL in an interview) - give him the job!! And Igor makes a very good but funny point....the candidate should also ask to check any drawers, boxes or closets in the room!!! Less
Why is a man hole cover round?
10 Answers↳
There are a few answers that would qualify as "correct", but I suspect this question won't be making the rounds much longer as this is becoming the stereotypical case example question which is meant to "see how you think". A circular manhole cover can never fall into the hole, as a square cover could by turning it on a diagonal, for example. Also, a worker can easily roll the cover without every having to lift it. Less
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In addition to Adam's answers, they are also round because they will fit on the manhole regardless of which way you put them on. Less
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The real reason manhole covers are round is because the manhole is round. It certainly wouldn't do to put a square cover on a round hole. (However, that's likely not the answer they are looking for.) Less
Are you available on weekends?
5 Answers↳
Yes i am available.
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Yes .. I will be available on weekends
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Yes ... I will be available on weekends.
Are you a detailed oriented or "big picture" type of person?
5 Answers
Why Red Hat?
4 Answers↳
Red heart is designed to provide a secured environment for the researchers to collect and store sensitive information for the team . Less
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Red heart also indicate love and 14th of February is valentine day
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Red hat is a standard company I trust with full understanding of human resources management and employees apprisal Less
How I I dealt with difficult customer
3 Answers↳
Hi, were those 3 exams GIA, PPA, and IQ?
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How long after the interview did they call you? Or did they send you an email? It’s been a week since my face to face and I had to do my 3 exams yesterday Less
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I answered the question of my previous difficult situation with customer
Do you have any previous retail experience?
3 Answers↳
Yes, I have a previous retail experience which Is one year ago in summer.
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Yes
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Yes I do have some sales experience.
They asked a lot of situational questions. Like “ how would you react in this scenario”?
2 Answers↳
I love and can do what i think it's good for everyone
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I'd lose my sheeit Bro... Basically at the slightest issue.