Customer Service Associate Interview Questions
8K
Customer Service Associate interview questions shared by candidates
Joining date, experiences etc were asked.
8 Answers↳
I got a call on confirming my selection 10 days back and dint receive the offer Letter yet, what could be the reason? Less
↳
whats the time gap between round1 and round2.if we clear each round we get mail? Less
↳
I got a mail for asking my details after online assessment and voice assessment process, I filled it and it asked whether asked to work from office will you be ready I selected no. Then I dint get any mail. Less
Did they ask about the process?
8 AnswersDo you have a quiet home office setting?
6 Answers
The questions are very basic
6 Answers↳
Hi there, I applied for acustomer servic rep position. In which a quick phone intervals was supposed to be conducted but based on the recruiters time we were not able to speak. Instead I was asked to forward salary requirements? Is this normal? Now I have not heard back from the recruiter. Depending on my salary requirements do you think I might have exed myself out of the position as well? Less
↳
The interviewer talks more about the jobs than asking question. Will give you a very clear picture of what you'll be doing Less
↳
Hi, i want to ask what kind of question they would ask? If you don't mind, can you provide the example of question that they would ask. TQ Less
What do you know about Walgreens?
5 Answers↳
I shop at Walgreens for the great prices and the great service and the points.
↳
I know that when I enter Walgreens I expect to find everything I need and want if I can't I expect to ask someone that can help me. In the pharmacy department I have not had to much experience there I have not had any prescriptions to be filled yet. Less
↳
I love to shop at Walgreens the experience is always delightful and I love the extra points that I collect and I love to shop for my makeup there and you carry a large amount of bandages and supports the other drug stores doesn't carry Less
Tell me about your sales experience.
5 Answers↳
It's good and want to be speak polite to the customers and want to interact with them that he wants to like come back to the shop again Less
↳
It was quite exciting. Because different types of customers comes to me and everybody have their own need. So i always try to fulfill their needs,so that they can come to us again. Less
↳
It’s good experience to me because i can interact with different customers that make me more knowledge and good contacts with them and also according to that i can understand there needs so we can full filling their needs. Less
"How did you handle a situation where the customer was upset?"
4 Answers↳
My go to answer is to always remain calm because people feed off of energy. Also, to listen, understand, apologize and find a solution to assist. Don't know if this is the best answer but it has always worked for me in my experience with servicing upset customers. Less
↳
I have an interview with them tomorrow and i am extremely nervous!!! Can you remember any other specific questions they asked? I need to prepare myself 100% lol! Less
↳
"What are some qualities that would make you successful in the CS field?" "What do you expect of your co-workers/ supervisor?" Less
Name a time where you had to tell someone something they did not want to hear
4 Answers↳
When I told my fitness manager that management was not his strong suit
↳
Telling my son that his friend killed himself
↳
Telling my mother that she is sometimes way too self-absorbed and needs to look at everyone's point of view Less