Customer Service Agent Interview Questions

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Delta Air Lines
Customer Service Agent was asked...13 April 2017

describe a time you went above and beyond for a customer? what was the outcome?

177 Answers

oh ok.. when I was in the room I did see her come in and use the computer

so I'm guessing we should be getting emails for training in the next 2 weeks since everyone says may for training :D Less

I had christina! the older white lady with the black hair! and yesssss!! i can't wait! these 2 weeks better fly then Less

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Delta Air Lines

Describe a time when you were under stressed ? What happened? What was your actions ? What was the solution ?

28 Answers

haha omg me too! it's sooo bad i need to do better! i did hirevue interview the 28th and i got the interview for the face to face today! i Less

Hate the waiting game too! I doubt they'll call me for a f2f... I suck lol

i submitted my video interview and still waiting for a response too !

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Delta Air Lines

Please give an example in a situation you were stressed? What was the situation? What actions did you take? What were the results?

22 Answers

Hi Carmencita, I am in the same boat. I received email for a second hirevue interview about two weeks ago. But I have not received any invitation from Hirevue. Did you get your invite from Hirevue? Thank you Less

I also received email for second interview after I completed the 15. Perhaps there isn't a second it was just a separate email from Hirevue in addition to the more detailed Delta email. Have you received any status updates? Thanks Less

Does anyone have any information on status Under Review moved to Archived? I also noted that the job posting has been removed from current openings. Thanks! Less

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Air Canada

What did you do when a group member was not involved in the project, and what was the result?

21 Answers

I had the interview on March 17, 2018 in Calgary too for the temporary part time position and I haven’t hear anything either! I guess we should be patience! Good luck! :) Less

I sent them email to follow up but they told me its still in process. Anyone else got their offer? Less

ii had the f2f interview the same day.. they also said i’ll hear back in two weeks.. did you guys had a math/personality test to do? Less

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Southwest Airlines

tell us about a time you had an employee that didn't see eye to eye with you

20 Answers

Lol am waiting on that myself...as soon as I did my fingerprints a spoke to Debbie...she said everything was good to go...shes just awaiting word from Chicago...so am guessing there still checking the background checks...we just have to be patient. Less

We don't have access to the site because we haven't started yet lol but are you going for ramp agent too? Less

thanks see you there i Wrote the review. do you know what the next step is i'm just waiting to hear back i guess Less

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Delta Air Lines

what was one of the toughest situations you expierenced, how did you handle it?

19 Answers

good luck to you

Good luck! I just did my virtual interview on Monday so this helps ease my mind that they will contact me!!!! Less

After you completed your virtual interview, what was the next email you received? I did my video interview & I'm still waiting. What does the next email say? Less

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Asurea

they won't tell you that you will work for free the first two weeks and wont be officially hired until yo write for deals, that comes after you have commited and starting to work there. htese are all facts

17 Answers

What's the turn over rate in the South Florida office? Don't worry you will probably get a less than accurste answer from the regional manager. Less

I heard they have great reviews because they offer bonuses to the employees who post them. Cash bonuses, t shirts crape like that. But if you read the reviews the employees all state working there lead than a year. So some of this has to be crap or else why the high turnover rate. Less

Its about time this stuff is exposed for what it is...

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Bajaj Allianz General Insurance Co

what is your name ?

15 Answers

My name is Manish Khandelwal.

Bowa datt

Madan Anand

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Air Canada

Tell me about a time where you had to make a difficult choice, but either way, the result would negatively effect someone.

13 Answers

Thank you so much! I am waiting for the face to face interview in Montreal!

Best of luck! Always remember that being yourself is the best possible trait you can offer for any interview. If the job isn't for you, it only means that your fit for something else, most likely something even better! So don't stress too much! Less

Thanks and yes you’re right, we’re on the same page, if it’s for me it’ll work out if not, next time! Less

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Southwest Airlines

Are you prepared to work in the elements?

13 Answers

Yes

I have no problem with dealing with the elements of nature. I have done it for years and do not mind. I'm currently working for the United States Post office I work on the inside and also the outside constantly for sometimes 10 to 12 hours a day. Less

Yes

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