Customer relations Interview Questions

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Google
Vendor Relations Manager was asked...23 July 2011

How many people using facebook in San Francisco at 2:30pm on a Friday?

47 Answers

About 60 percent of adults (18+) Americans have a Facebook account. But we're talking San Francisco here--the Valhalla of Nerdery and all things internet--so lets bump that up to 80 percent (this 30 percent increase is justified by the fact that SF is 30 percent geekier than anywhere else...). For purposes of the question, let's limit this explicitly to the city of San Francisco--not the entire Bay Area. At night, SF is about 800,000 people strong. Let's assume a little over 20 percent of that population is either too old or young to use Facebook (it would be higher if mothers hadn't taken off FB...). Let's say that leaves 600,000 people (note: working with round numbers is better for these sorts of things). But then we have to take into account the fact people commute to and from SF! Nerds pour out into the South Bay, suits (e.g., bankers) come in from the East. I suspect the city population swells by 50 percent. If we toss in tourists and conference goers and everything else, 1 million people are in San Francisco at 2:30pm on a Friday. Eighty percent of those people use Facebook, so we have 800,000 possible Facebook users at that time. The final step is to figure out what percent of the 800,000 are using Facebook at 2:30pm. It's later in the day so I suspect it will be higher than at 11:00am. But I don't really have a good baseline to judge. When I walk around my office, roughly 10 to 20 percent of screens I see as around the office are on some non-work related thing at any time. Let's call that 15 percent and assume that all non-work related surfing by FB users includes some sort of use of FB. That means 120,000 people are using FB at 2:30pm on Friday in San Francisco. Less

All of them. Facebook's corporate HQ is in Menlo Park, a suburb of San Francisco. So, anyone using Facebook is using "Facebook in San Francisco". Less

Answer?... more than are using Google+

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Apple

What would you do if minutes before your shift your computer wouldn't turn on?

9 Answers

I haven't had it yet but once I do I will update you with the answer soon after. :) Less

They asked me STAR questions, that I wasn't prepared for. I studied Q&A on this entire site and he didn't ask me not one of those questions. I was shocked, thrown off and didn't get the offer. I'll be better prepared next time, with recorder on and everything, lol Less

I didn't get any of the questions that people got either. The types of questions I got are in the above paragraph. Strengths, weaknesses, traits that o could bring to the company and behavior that I would bring to the position I'm applying for. I'm sorry you didn't get the offer. I was a nervous wreck throughout the entire ordeal thinking I didn't get it. Try again for regular at home. I saw some postings online dated for Jan 10 for Apple care . Best of luck to you. Less

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The Emirates Group

Tell me something about yourself

8 Answers

My names are Robert UWIZEYIMANA I'm from Rwanda I have 29years with a bachelor's degree in Economics, but worked in hospitality company in a 5star Hotel called Kigali Serena Hotel where I meet with guests in my daily work, that why I prefer to be in that way of working in that domain, thank you Less

Hi, I am Mohamed Nazlan, 27 years old from Colombo, Sri Lanka. Currently I am living in Dubai,United Arab Emirates. I have completed the Diploma in International Airlines Cabin Crew and Ground Handling and Recently Working as a General Manager for 3thousand6 Group Private Limited Company. I would be thrilled to Work with Emirates Group Thank you Less

i am currently living in Bangladesh. I have 5 years experience of communication with foreigners all around the world. I have recently completed my intermediate in electrical. Less

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Two Sigma

"Where did you grow up?"

7 Answers

Unfortunate that I'm unable to find an option to edit my previous post. My career spans over 20 years in the financial arena in administrative and designing marketing collateral for global institutional asset management firms. It a sad situation where individuals such as this "marketing manager" are in positions of power to decide who moves to the next level in the interview process. It's an unfortunate truth that indeed "mediocrity rises". Less

Can you elaborate on the excel test you took?

Puerto Rico

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Scott Dawson Advertising

The company did not ask me any questions as I declined the interview.

5 Answers

The company did not ask me any questions as I declined the interview.

Just read this comment with interest I’m a professional HR Executive and I think you’re very unprofessional making comments about a company you haven’t even been to - your naivety is quite clear that you don’t know the commercial business world and how companies operate and make decisions - I don’t know the company you’re referring to but I think they’ve done themselves a favour not employing you - get a grip girl and welcome to the real commercial world Less

Dissing a company publicly online over a pathetic conversation which is obviously biased shows very immature behaviour from yourself - businesses have more important decisions to worry about rather than worrying about comments from little girls (assuming you’re a girl) who are offended by not being pampered by a business who clearly were interested in offering you a position - at least they’ve escaped employing you - try and be more professional instead of slagging businesses off who are trying to keep their heads above water with day to day challenges Less

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CHG Healthcare

Have you ever worked at a company with competing brands?

4 Answers

Yes

Yes

No I have not but would love to learn more

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Comfort Keepers

Are you comfortable speaking in front of small and large groups of people?

4 Answers

Yes.

Yes

Absolutely

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Buffalo Wild Wings

Have you ever been asked to do anything that you morally had an issue with?

4 Answers

Yes, I was once asked to falsify a time record by a manager. I immediately reported it to his supervisor. Less

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Yes and declined

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Gold Star TEFL Recruitment

Where do you see yourself in the next 5 years?

4 Answers

In the next five years I see myself working on my own business and also traveling and learning about new different cultures Less

In the next five years, i see myself as a flourishing entrepreneur, doing good things for my country and for my family as well as growing as a person by learning new languages and cultures. Less

I want to see myself as a good people,..i want to do something good for country,for people.. Less

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AmeriGas

If a customer walked in the office at the same time the phone was ringing what would you do?

3 Answers

Greet the customer and apologize and answer the phone and place the caller on hold and apologize again to the customer and continue to help them and thank them for being so patient ! Less

Say excuse me for just a moment, I will be right with you, to the in person and then answer phone and ask customer if you can call them right back as you are working with a customer and may be a few minutes. Explain you want to focus on their needs also. Less

I said I would let the customer in the office know id be right with them and help the customer on the phone as quickly and efficiently as possible and then help the customer in the office. Less

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