Client Success Representative Interview Questions
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Client Success Representative interview questions shared by candidates
Explain a time you dealt with a difficult or upset customer.
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Empathize and agree, and maintain calm to diffuse the situation.
The interviewer was looking for people who are naturally driven to work well with others. After a short run of questions focused on assessing people skills and inquiring about what 'teamwork' means to you, I was given a question that presented a standard day in the life of an employee, but with a twist: It was presented as very stressful and as too much for one person. After that situation was set-up, I was asked how I would approach the organization and handling of that type of circumstance.
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I talked about my general organizational skills (to-do lists, prioritization of tasks, etc.), then, reading the signs about the team atmosphere, suggested that if I was unable to complete things myself, I would ask a teammate for assistance. Less
After hearing what our company does, think of a potential client and explain why they should use our services.
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Chipotle would be a great potential client as they have recently undergone an incredible surge in media coverage. In order to approach a resolution to recent, negative coverage, the extent of the damage must be assessed. This way, an appropriate strategy can be formed and progress can be tracked over time to show either successful or unsuccessful brand reputation management. Less
What do you regret most in life?
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I forget - it wasn't a good answer though. VERY odd question.
If you had three countries (country A, B and C), one country had potable water, another had semi-potable water and the third had zero potable water how would you get all three countries to collaborate on sharing? Resources?
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(think problem solving...)