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I learn not to judge others because "We are what we eat".
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I learned to be more patient and understanding
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Despite no customer service experience, some people will ask me for directions in store after mistaking me for an employee, and I'm happy to help walk them there. Less
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Knowledge of the product always helps, but finding what the customer came in for with them seems to go a long way with people, although time consuming at times Less
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I didn't remember any direct confrontations I've had, but I described a situation where a time member kept putting off the work and emphasized that I when I brought it up to him, I focused on making him feel like we were on the same side. Instead of getting irritated, I empathized with his busy schedule but that I appreciated the insight I knew he could contribute. Less
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Remained poised and tried to empathize in a reasonable manner, promoted one mind and a common cause Less
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just make sure your past employer will be also included to your answer.
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You handle it by being Generous and kind & still be respectful
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This weather huh?! It's really hot out today, but you know what we have this AWESOME deal going on when buying two dr peppers you get them both for $5! If you'd like I could add it to your purchase and that way you could have something refreshing to drink when you get home. Less