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      Zscaler

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      Customer Success Manager Interview

      1 Jan 2018
      Anonymous interview candidate
      Livingston, NJ
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Zscaler (Livingston, NJ) in Oct 2017

      Interview

      Multiple (time wasting rounds), it all started in October as the had a phone screen which followed by a Skype call with the Hiring manager and then I was told to keep an eye out as I maybe one of the candidates selected for the next round (which I was- and took a month) then I was invited to multiple interviews (1 was a panel and the next was with the hiring manager and the Again with someone else- what they didn’t have faith in me?) I lost faith as they (Zscaler) took their sweet time to decide whether I am worth it / good fit or not and after investing so much I just think they are not worth my time.

      Interview questions [1]

      Question 1

      Multiple questions (making sure / giving you an impression that you are the best for the job)
      1 Answer
      1
      avatar
      Zscaler response
      8y
      Thank you for taking the time to share your experience. I spoke to the leader of our Sales Recruiting team, and he shared these comments: "First off, we sincerely apologize for what appears to have been a frustrating interview experience at Zscaler. We are growing rapidly and take enormous pride in making sure our candidate engagement is meaningful and proves worthy of the investment of your time. Your feedback will help us get better. I think part of our challenge with the role you interviewed for stems from the fact that it is a brand new role with unique requirements, given the department was just created this fiscal year. We have never hired for this position until now; only a partial version of it. Over time, we will have a much better understanding of the key requirements for success. That said, the length of time and our indecisiveness regarding your candidacy did not help the situation much. Given our high standards here at Zscaler, I would expect us to improve quickly. Thanks for helping with that process. Your feedback is important."

      Other Customer Success Manager interview reviews for Zscaler

      Customer Success Manager Interview

      4 Jun 2025
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at Zscaler

      Interview

      I had a Zoom call with the recruiter, which lasted about 30 minutes, followed by a meeting with the manager, and finally, I presented my proposal to a team of 3, which included the hiring manager, another sales associate, and another manager.

      Interview questions [1]

      Question 1

      They spoke fast and asked general questions.
      Answer question

      Customer Success Manager Interview

      29 Jun 2022
      Anonymous interview candidate
      Warsaw, Masovia
      No offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 3 weeks. I interviewed at Zscaler (Warsaw, Masovia)

      Interview

      The recruitment process is made up of 4 parts: 1. Audio-only interview with HR 2. Video call with the Head of Customer Success EMEA 3. Video call with VP of Customer Success Global 4. Panel interview with 4/5 participants

      Interview questions [1]

      Question 1

      - What would you do to ensure the customer is making the best use of the product - What would you do to get the lowest possible churn - What was one of your most important achievements - What was your mistake and how did you handle it
      Answer question
      1

      Customer Success Manager Interview

      29 Jun 2022
      Anonymous employee
      Bengaluru
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at Zscaler (Bengaluru)

      Interview

      very helpful, lot of guidance throughout. Preparatory materials are handed out well in advance for you to prepare. There is a mentor who also clears doubt before the presentation rounds.

      Interview questions [1]

      Question 1

      why customer success? main kpi's mock qbr presentation
      Answer question

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