Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Zalando

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Zalando reviews | Zalando jobs | Zalando salaries | Zalando benefits | Zalando conversations
      Zalando interviewsZalando Customer Experience Manager interviewsZalando interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Experience Manager Interview

      17 Oct 2017
      Anonymous interview candidate
      Berlin
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied in-person. The process took 2 months. I interviewed at Zalando (Berlin)

      Interview

      Erst schnelle überraschende Response mit folgendem Standard Call. Dann erfolgte Einladung zum 1st Interview, Interviewer war meines Erachtens überfordert. Eigentlicher Sinn von CXM total verkannt. Ca. 10 Tage später wurde ich dann zum 2. gespräch eingeladen, mit der Entschuldigung man müsse noch Termine finden und melde sich diesbezüglich nochmal. Jetzt passierte erstmal nichts, für 10-15 Tage. Nach freundlicher Anfrage von meiner Seite bezüglich dem Status, keine Rückmledung. An dieser Stelle hatte ich keine Lust mehr. Für sowas unprofessionelles möchte ich nicht unterbezahlt arbeiten. Unerwartet dann HR mit salopper Entschuldigung, man war nicht im Haus, Krank etc. klassiches lay-blaming aber man melde sich. Dann, guess what! Wieder nichts. Gefolgt von einer Nachfrage aktiv von mir, höflich nach dem Status. Gefolgt von -> Wieder nichts. dann kam : "Die Stelle haben wir zwischenzeitlich besetzt. Entschuldigung für den Prozess." Die Erfahrung unterstreicht was Bekannte aus meinem Netzwerk auch mitteilten und warnten bereits im Vorfeld. Im gesamten war das die schlechteste Performance die ich von HR erlebt habe und von Zalando nicht erwartet hätte.

      Interview questions [1]

      Question 1

      nicht relevant da komplett CXM verfehlt von HR Seite. einfaches standard geplänkel
      Answer question
      1

      Other Customer Experience Manager interview reviews for Zalando

      Customer Experience Manager Interview

      17 Jan 2022
      Anonymous employee
      Accepted offer
      Negative experience
      Easy interview

      Application

      I interviewed at Zalando

      Interview

      Normal process like all other company. I do not remember as i gave several interviews at the same time. Recruiter called me and i was called for personal interview. The i received offer within two weeks.

      Interview questions [1]

      Question 1

      I do not remember them.
      Answer question
      1
      avatar
      Zalando response
      3y
      Thank you for taking the time to share your feedback with us about your interview experience. We are very happy to hear that it was an enjoyable moment for you and that we can welcome you into our team. - Talent Acquisition Team

      Top companies for "Compensation and Benefits" near you

      avatar
      Google
      4.5★Compensation and benefits
      avatar
      Meta
      4.6★Compensation and benefits
      avatar
      Velocity Black
      4.2★Compensation and benefits