I applied online. The process took 1 week. I interviewed at Verizon (Irving, TX) in Oct 2011
Interview
Verizon Contacted me 1 week ago after my online submission for a Customer Service position in sales. I completed a hour and a half online Assessment, after the assessment I was contacted two days later for an appointment to complete another assessment as well as a Rep simulator. Both tests I was considered qualified my next step was to have a Structured Interview (face to face interview). During this interview I was asked a series of Customer Service Questions in which I had to give my response. Later that Afternoon I received an email I did not qualify for the position. In my opinion I did a great job. I have been in the Customer Service field for 5-10 years and I enjoy interacting with customers. I also worked for the Internal Revenue Service for a few years and was appalled that I have what it takes to review and adjust millions of taxpayers records, however do not have the skill to answer the phones at Verizon. I found the interviewers to be friendly.
I applied online. The process took 3 days. I interviewed at Verizon (Cincinnati, OH) in May 2026
Interview
The interview was conducted virtually. It was for the customer service position. Mostly I was questioned about how I would handle various scenarios, for assisting clients. I was asked some real world examples and asked to handle them.
Interview questions [1]
Question 1
How would you handle an angry or disgruntled customer?
Lengthy and the paperwork is extremely confusing to fill out and submit. Thank you. But other than that really nice people. They hire through a 3rd party called Rose International…. Very helpful people
Unprofessional interview, and unfair. Being bilingual and many years of customer service experience they decided to pass due to many years of experience. The interviewer also looked unorganized and was bias.
Interview questions [1]
Question 1
Tell us a time where you overcame an obstacle and how