I applied online. I interviewed at Varsity Tutors (Saint Louis, MO) in Aug 2017
Interview
I've done 2 interviews with VT first time took a bit longer with phone screen, Hirevue & in-person. My second process was just a phone screen then in person interview. I was hoping I'll have it second time around in the same year. I'm not sure what they look for. I have 3 years of sales experience harder than any Tutor packages sales with leads being handed to you.
Interview questions [1]
Question 1
Interviewed by 3 Mangers:
Manager 1: How will you connect with customers over phone?
Scenario; If I'm out of training and I haven't made a sale in 3 weeks How will I go
about doing better?
What do you see as a big challenge working here from something you've done
before?
Manager 2: Also, asked How will I connect with customers over the phone?
Do I read any sales materials?
Describe your daily activities at your recent employer?
Manager 3: Describe difference between Sales & Customer Service?
Explain a time where you failed at something & how you overcame that?
How Do You Handle Feedback?
Role Played; Me as a Sales Rep working for Varsity Tutors
I applied online. The process took 2 days. I interviewed at Varsity Tutors (Saint Louis, MO) in Aug 2017
Interview
Got an email to set up a phone interview with the recruiter. You set up your own phone interview time on a link they send you. The recruiter told me I would hear back from her in 2 days for an update. I got an email in 2 days informing me they've decided to go with other candidates. Let me preface this by saying I have an education/teaching background plus a sales and customer service background - not sure what more they can want in a candidate for this position. The recruiter asked me why I'm looking for another job. I told her the environment of my current job is a frat house, it's loud and boisterous, the boss allows alcohol, lots of inappropriate things are being said around me when I'm on the phone with a customer, and I'm looking for something more professional. She then countered that by saying their sales floor does get pretty loud, they are playful and have games to keep everyone's energy up, are a laid back start-up environment, etc. That is what botched my interview, she decided to pass a judgment on the most innocuous thing and I don't even think she understood what I meant. I don't mind noise at work, I don't mind playfulness and a laid back environment, what I do mind is feeling uncomfortable when inappropriate blurbs are often shouted around me and my customers overhear it on the phone, and having former frat boys under the influence of alcohol around me. I also emphasized that to her because she wasn't understanding what I meant. I had the right qualifications for this job. They are judging candidates on really stupid things from reading the other reviews on here. I am probably better off, I wouldn't want to work for an employer who doesn't know how to read people correctly.
I applied online. I interviewed at Varsity Tutors in Jul 2017
Interview
Overall a seamless process.
1.I applied online & within 1 day I was contacted for a digital interview through HireVue. I was able to have a week to answer 4 questions whenever I wanted.
2.Within 3 business days after doing the interview I was contacted to have a panel interview with 2 directors and a sales manager. Before the panel interview, I had to do a personality test.
3. For the panel interview, it was over HireVue in real time. The panel interview was very personable and the people were very easy to talk to.
4. I received an offer within 24 hours and am very pleased to start working there in August!
Interview questions [1]
Question 1
What is the difference between customer service & sales?
