I applied online. The process took 2 weeks. I interviewed at UnitedHealth Group (Chico, CA) in Mar 2010
Interview
Recruitment reached out initially to administer systems testing and ability to take calls and use information to update the system. Face to face interview with recruiter to show scenario based reactions and outcomes. Then face to face with manager to do the same but with more specifics needed. Through this process there were many opportunities to share past experiences and how those would make me a successful employee in this role.
Interview questions [1]
Question 1
Tell me about a time when you had to gather complex or ambiguous information to form a workable solution.
The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.
Interview questions [1]
Question 1
Explain a situation where you had to assist an unhappy customer.
Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.
Interview questions [1]
Question 1
General customer service experience on my resume, if I had any insurance experience
I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025
Interview
Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.
Interview questions [1]
Question 1
Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.
