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      UKG

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      Rising Star - Customer Success Specialist Interview

      2 Apr 2015
      Anonymous interview candidate
      Atlanta, GA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 days. I interviewed at UKG (Atlanta, GA) in Apr 2015

      Interview

      The interview process began with a phone screening interview with a Talent Acquisition Manager and progressed to an in-person interview, where I was also required to take a skills assessment (the second phase). I received a callback several hours later asking me to come in for the third stage, which I will be doing tomorrow.

      Interview questions [1]

      Question 1

      What do you know about our company, Ultimate Software?
      Answer question
      3

      Other Rising Star - Customer Success Specialist interview reviews for UKG

      Customer Success Specialist (Rising Stars) Interview

      24 Jul 2020
      Anonymous employee
      Santa Ana, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at UKG (Santa Ana, CA) in Jul 2020

      Interview

      - Meet and greet call with Talent Acquisition Partner. Tina was very helpful on explaining what to look forward to in Ultimate Software and what the interview process will be like. - Digital Interview with Managers + Skills Mini Game - The interview process was smooth and there were no issues on the recruiting end of this process.

      Interview questions [1]

      Question 1

      - Tell me about yourself. - What are your strengths and weaknesses? - Where do you see yourself in 3-5 years? - Explain a time where you had an upset client and what you did to turn their experience around. - Tell me about a time when you overcame a challenge.
      Answer question
      4

      Rising Stars - Customer Success Specialist Interview

      25 Sept 2019
      Anonymous employee
      Weston, FL
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at UKG (Weston, FL) in Sept 2019

      Interview

      After applying to a number of positions at Ultimate, I finally got a call back for the Rising Stars-Customer Success Specialist position. I spoke with my Talent Acquisition Partner from the Atlanta office who explained more about the position to me. Typically, there is an online assessment to take but I had actually applied two years prior and passed (wasn't given an offer then) so I got to bypass this part. From here I had a Hireview session where I had to record myself answering various questions. I HATED doing this but I guess I did good enough since I was emailed later for a final interview panel with some of the managers of the team I would be working on. I went in for the interview and they asked me the typical questions. I felt I did ok and emailed my TAP to let her know it went well and she called me back later that night with an offer.

      Interview questions [4]

      Question 1

      Why do you want to work at Ultimate Software?
      1 Answer

      Question 2

      Tell me about a time you had to deal with a difficult customer.
      Answer question

      Question 3

      What would your current manager say is one of your greatest weaknesses?
      Answer question

      Question 4

      What would your current manager say is one of your greatest strengths?
      Answer question
      1

      Rising Stars - Customer Success Specialist Interview

      2 Jun 2018
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 1 week. I interviewed at UKG (New York, NY) in May 2018

      Interview

      Interview process consisted of a phone interview with a recruiting specialist, followed up by an assessment, a Skype interview with the Rising Stars Manager, and then a final panel interview with three Customer Success Managers.

      Interview questions [1]

      Question 1

      Was there a time when you had to tell a customer no? Why and how did you go about this?
      Answer question

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